What's Clyde - Clyde is an end-to-end product protection platform that is re-thinking the way retailers increase loyalty and drive revenue, and the way customers manage their purchases. We are tackling the $50B per year extended warranty market and becoming the de facto solution in the space by leveraging an intense focus on product, design, and customer experience. Clyde delivers product protection plans directly to consumers as they shop, owning the relationship from purchase to claim submission to resolution. We know that the relationship between retailers and their customers is far from over after checkout, so we’re building products to deliver value at every stage of this relationship.

As an Account Manager, Enterprise at Clyde on the Merchant Success team, you will drive Clyde’s future growth engine by building relationships with our merchants and turning them into delighted and enriched Clyde partners. In this position, you will oversee a portfolio of Enterprise merchants, develop relationships, identify their unique needs and challenges, and drive the adoption of the Clyde solution.

You are…

• Here for the merchant - always looking out for them and excited to provide white-glove-service
• Extremely organized and have the ability to prioritize myriad merchant requests and work streams while delivering high quality and timely support
• Able to operate in a highly ambiguous environment and help create scalable processes and structure
• Curious about everything and ask why we do things and dig in to find the best solutions and answers
• Able to speak to technical documentation and guide merchants through Clyde’s docs

Requirements

An opportunity to…

• Partner with Sales and Implementations to guide the merchant’s transition to Success
  • Establish trust and rapport pre-contracting
  • Understand program and contract details to ensure alignment and long-term success
  • Help hold stakeholders accountable to launch timelines and transfer to merchant success
• Drive merchant satisfaction, success, and retention of our growing enterprise portfolio
  • Lead and execute the optimization strategy – design and implement experiments/tests
  • Ensure merchants adopt recommended program changes
  • Build relationships that turn merchants into Clyde advocates and strong reference points
  • Work closely with sellers to identify and assist in expansion opportunities
  • Own renewal process
  • Own upsells
• Work with Success leadership to attract, hire, and develop employees to ensure Merchant Success is a top-performing function; Drive change to ensure the team is structured effectively
• Prioritize and funnel merchant feedback to the leadership team to optimize product offering and ensure attention is given to the right opportunities that will move our portfolio forward
• Partner with the engineering, product, enablement, sales, and technical support teams to ensure positive merchant outcomes

Benefits

Who are we?

Clyde is a product and design led organization founded in 2017 in NYC by a customer-obsessed team of designers, engineers, operators, and successful former founders. We have partnered with some of the top investors in the world to help us achieve our vision.

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. Clyde does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, a vacation fund, and a creative culture. We are building a really exciting company and can’t wait for you to join us.