Stash is a digital-first financial services company committed to making saving and investing accessible to everyone. By breaking down barriers and building transparent, technology-driven products, we help the 99% build smarter financial habits so they can confidently save more, grow wealth, and enjoy life.

As the Account Services Manager, you will oversee all of Stash's customer on-boarding, Tax, Retirements, ACH, and Customer Service support activities. This hire will work closely with Compliance, Customer Service, Apex, and Operations stakeholders to ensure effective support of clients pursuant to regulatory requirements and Stash's policies and procedures. In order to be successful, the Account Services Manager will need to have a strong understanding of the regulatory environment, including customer identification and anti-money laundering rules, general Tax and Retirement rules & guidelines to identify risk and escalate concerns while ensuring to protect the firm and the clients. 

What you’ll do: 

• Ensure due diligence is performed to comply with “Know Your Customer” regulations
• Maintain experience and good understanding of Tax and Retirement general industry practices for retail customers
• Develop expertise in the Firm’s Anti Money Laundering, Customer Identification, ACH, and due diligence policies
• Approve the opening of new accounts through the deployment of rules based models as well as manual reviews
• Coordinate with internal stakeholders and work with third-party vendors to manage and maintain requirements and algorithmic models
• Design procedures to reflect changing regulatory requirements
• Devise and implement process improvement efficiencies
• Timely and effective escalation of potential issues and devising possible resolutions
• Develop reporting and monitoring framework to identify issues implement efficiencies
• Perform risk-based reviews of client accounts and client account activity

What we’re looking for:

• Bachelor’s degree in Finance, Economics or a related field
• 3-5 years in a similar Account Services role. Retail experience in all noted areas a plus
• Advanced skills in MS Excel/Google Docs
• Self-motivated and proactive team player who takes ownership and accountability of projects
• Proven analytical skills, problem-solving abilities, and a control mentality paired with meticulous attention to detail
• Interest in fintech, startups, or high growth organizations

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We believe that diversity and inclusion are essential to living our values, promoting innovation, and building the best products out there. Our success is directly related to the employees that we hire, grow and retain and we believe that our team should reflect the diversity of the customers that we serve.

As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by law. Everyone is encouraged to apply.

Benefits & Perks:

• Equity in Stash
• Flexible Vacation
• Family-Friendly Medical, Dental, and Vision Insurance Plans
• 401k
• Learning & Development Stipend
• Commuter Benefits and Flexible Spending Account (FSA)
• Employee referral bonuses
• Stocked fridges & kitchens and catered lunch on Fridays
• Thursday happy hours
• Team outings that do not involve trust falls...

Awards & Recognition:

• Forbes Fintech 50 (2019)
• LendIt Fintech Innovator of the Year (2019)
• Built in NYC's Best Places to work (2019)
• Built in NYC’s Startups to Watch (2018)
• Wall Street Journal's "Top 25 Tech Companies To Watch" (2018)
• MarCom Awards Double Gold & Platinum Winner (2018)
• Webby Award Winner for Best Mobile Sites & Apps in the Financial Services and Banking category (2017)
• W3 Awards Winner for Best User Experience (2017)

**No recruiters, please.