We're looking for a Customer Outreach Manager to support Vimeo’s fast-growing sales team. This role will be a part of a new team focused on expanding our footprint with existing Vimeo users - over 200 million of them!

You’ll report directly to the Director of Global Sales Development. The Sales Development team powers our new business team through inbound/outbound leads and this work will be key to helping them generate new potential customers for Vimeo.

What you’ll do

• Build market research including targeted lists of contacts and companies
• Create, test, and optimize our content, as well as increase the effectiveness of our messaging
• Prospect client research, country research, connection strategies, and messaging
• Optimize content and increase engagement & response. Conduct A/B tests on sequences, subject lines, content, links and calls to action
• Coordinate with marketing and sales to maintain consistent messaging across emails and phone scripts
• Research target accounts, identify key players, and verify information
• Manage, track, and report on data using spreadsheets and CRM tools
• Learn video technology, and apply takeaways to market research and opportunity identification
• Manage our library of content
• Conduct audits on our personalized messaging from sales reps to ensure the quality of the content and share findings & recommendations with managers
• Generate concise daily, weekly, monthly and quarterly reporting on results of campaigns. Deliver comprehensive action plans to optimize

Skills & Knowledge You Should Possess:

• 3+ years of experience in market development, lead generation, or sales development, ideally within SaaS businesses
• Successful track record in writing action-focused sales copy that produces measurable results in a business-to-business environment. Ideally, you have experience targeting senior executives
• Some existing proficiency in research and data (e.g. fluency with Excel/Google Sheets and basic research/search tools)
• Experience working in an account-based selling environment and have a keen understanding of the strategy
• Experience with Salesforce.com or other CRM software
• Ability to multi-task and prioritize workload to maximize efficiency
• Interest in learning more about Vimeo’s users and community
• Ability to build relationships with internal partners, drive to fully understand technology platform capabilities, and Vimeo’s ability to solve partner needs
• Demonstrated interest in the online video or technology industries

Bonus points (nice skills to have, but not needed):

• Fluency in multiple languages, Spanish or French preferred
• Experience with video technology