A market leader in credit intelligence, Reorg brings together journalists, financial analysts, legal analysts, technologists, and data scientists to collect and synthesize highly complex information into actionable intelligence. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets. A proud member of the Warburg Pincus portfolio since 2018, Reorg’s operations continue to grow rapidly across North America, the UK, EMEA, and APAC. For more information, visit: www.reorg.com

Working at Reorg

Consistent with our growth, Reorg hires innovators and trailblazers across the globe to drive our business and our iron-clad corporate culture alike. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Reorg employees enjoy competitive health benefits, matched 401k and pension plans, PTO and Summer Fridays generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices, and much more. 

The Role

The Customer Success Manager will be responsible for managing a book of existing global clients in the legal and advisory space while supporting our efforts to promote process, drive retention rates and increase revenue. The Customer Success Manager will be experienced in the financial services space while also possessing strong communication, relationship building and problem solving skills.

What we offer

• Develop your career at a fast growing technology company where your voice is heard and culture matters
• Join a group of effective and passionate customer success managers that fosters teamwork, open communication and innovation
• Collaborate with wider commercial team along with other departments including tech, product and editorial

Responsibilities

• Manage a book of global tier 1 and 2 legal clients understanding their business drivers and goals
• This will include but won’t be limited to providing training on and off site, onboarding new users, managing technical requests and queries, relaying feedback to internal teams, identifying common client challenges and suggesting solutions and maintaining consistent engagement with user base
• Develop key relationships and drive usage with a wide range of subscribers from knowledge management to partners and associates understanding each of their different workflows Act as an expert on the Reorg product suite
• Partner with the product and editorial teams to relay feedback and develop existing and new features that will drive stickiness
• Work with the sales team to develop in depth analytical account plans providing input on communication strategy and usage statistics
• Identify cross sell opportunities across Reorg product suite
• Audit various internal systems to ensure accuracy and build Reorg datasets
• Take on responsibility of projects or roles that go outside of your book of clients

Requirements

• Bachelor’s degree, preferably in business, finance or a related field
• 3+ years of working experience in a customer facing role
• Technologically savvy, Salesforce.com experience is required
• Excellent written and verbal communication skills
• A self starter who is diligent and organized but adaptable
• Experience with legal professionals and/or subscription-based financial services a plus

Reorg Values

• Action Oriented
• Customer First Mindset
• Effective Team Players
• Driven To Excel

Reorg provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reorg complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.