CreatorIQ is growing and has several new job openings including a Customer Success Manager, Enterprise, for our social media SaaS platform.  Our platform provides the workflow management and intelligence to build, execute, and measure influencer-driven branded content campaigns. The product is growing, and your insights can have a strategic impact on our future development.  As a trusted Customer Success Manager for our enterprise business you will be responsible for directing our key accounts through the full post-sales customer journey from enablement through commercial milestones.  

You will be counted on for building and nurturing healthy relationships with our accounts, providing consultative recommendations and solutions, which in turn will help grow CreatorIQ's top-line revenue through larger renewals and upsells. Revenue growth is measured by the number and size of new accounts within their named portfolio, and retention and growth of existing accounts. Hence this role has a heavy and important emphasis on keeping accounts healthy, providing product feedback to the team, and driving CRM initiatives. You will work in tandem with a smart, fun loving and supportive team and report to a dynamic Customer Success Manager.  In addition to all of this, if you have a passion for helping others develop and enjoy a culture of feedback, we can’t wait to hear from you.

Description:

• Develop and maintain a high technical understanding of CreatorIQ’s product and its value proposition and be able to communicate it effectively to customers.
• Establish and maintain strong customer relationships that enable you to be viewed as a trusted advisor from onboarding to growth to renewal. Identify opportunities and strategies to develop future investment opportunities, including identifying key milestones and inflection points where we’ll be able to offer new solutions.
• Beyond the current direct contact, you will be responsible for identifying the influential executives (often in other departments), that are facing high-value problems, and develop a connection with them. Develop recommendations that will solve their pain points.
• Collaborate with team members to provide valuable contributions and insightful views from your interactions with customers. Share key learnings that help your team members learn and grow.

Requirements:

• The ideal candidate must have a strong passion for influencer marketing, substantial experience with account management, account mapping, solutions selling and operations.
• Very strong and successful strategic relationship skills working with large, global enterprise PR/digital agencies is a must.
• 5+ years of experience in strategic account management, strategy, and/or business development within a SaaS, Ad-tech, Mar-tech, ecommerce, or social media technology environment. Excellent written and verbal communication, presentation, and negotiation skills to be able to command the attention of fast paced people, set expectations, showcase results, influence adaptation of our tools, encourage growth and problem solve.
• Proven success at finding key stakeholders, make a meaningful connection and building a positive relationship with them. In particular, able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change. Getting ahead of the people transitions will be important to your success.
• A diligent executor with a relentless drive to get stuff done with self-motivation and in a fast-paced environment.
• Project management skills will be helpful. Effective problem-solving, prioritization, organization, and a commitment to detail is required.
• High EQ, comfort with ambiguity and a “no job too small” startup mentality
• Be eager to learn and learn some more! Get ready to manage some chaos and to create a lot of fun!

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. ABInbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.

CreatorIQ is headquartered in Los Angeles with offices in New York, Chicago, Miami, London, and Ukraine. For more information, visit CreatorIQ.com.

Apply now to join this exciting team!  You can learn more about us at https://creatoriq.com/careers/