Why Cohley

In today’s marketing environment, brands need more content than ever. The problem is that the traditional means of generating the content that they need doesn’t scale: It’s cost prohibitive and doesn’t yield the diverse photos, videos and text reviews that they need to optimize performance. 

Cohley is changing the way that the world’s best brands generate content by connecting them with an expansive network of talented photographers, content creators and videographers and test it across all of their digital channels.

• Opportunity to have a critical and collaborative impact in one of the fastest growing technology companies in the industry.
• Competitive salary, Health Benefits, and support for learning on the job and personal projects.
• Amazing co-workers with diverse past expertise.  
• Team-oriented environment. 
• Transparent and approachable executives.
• Significant growth opportunities.
• Ability to develop projects across a wide range of business category verticals

About this role

It’s an incredibly exciting time to join the Customer Success Team at Cohley. We’re partnering with some of the world’s most innovative companies to create and foster authentic connections through generating content that drives impact. The Customer Success team is directly responsible for the company’s retention revenue and growth goals -- and while we’ve built the proverbial “plane”, we’re constantly iterating to strengthen processes and best practices to reach our ambitious goals that will take the company to the next level.

*Please note: this role will require in-office training in NYC along with 2 days in office per week for the first year of employment*

Responsibilities

• Drive retention and growth for your book of business 
• Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs 
• Own the customer journey from onboarding to renewal, with support from an Account Executive of Growth
• Work cross functionally to advocate for a customer first mindset across all business decisions 
• Tie data and storytelling to platform outcomes to prove success in order to conduct powerful Strategic Business Reviews 
• Embody Cohley’s core values: 
  • Hustle hard
  • Extreme ownership
  • Absolute integrity
  • Run towards the pain
  • Team success

Qualifications

• High-energy, positive attitude
• Ideally 3+ years in a customer facing role
• Ability to produce results in a fast-paced, sometimes ambiguous environment
• Eagerness to tackle problems and challenges
• Strong leadership and organizational skills
• Proven track record of influencing change, both internally and externally

You’ll go to the top of the list if you have:

• Experience working with enterprise clients, Fortune 500 companies, or experience working directly with VP/C-Level executives in SMB companies
• SaaS or Martech experience

*In an effort to continue our DEI focus, we strongly encourage POC candidates who identify with a minority group that is historically underrepresented in tech to apply to these positions.