Who we are:
ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that’s visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money. 

ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. ChartHop was founded in 2019 by Ian White and is backed by Andreessen Horowitz. 
We’re looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Do you have what it takes to envision the future of work, and then to take us there? Join us!

Customer Success Manager
We’re looking for a Customer Success Manager to work alongside our Sales, Marketing, Support, and Engineering teams as we design, build, and implement solutions to help organizations of all shapes and sizes operate and scale more effectively. In addition, you will be working closely with our Enterprise accounts!

As a Customer Success Manager, you will:

• Deeply understand customer workflows, operations, and business goals to provide recommendations to streamline organizational management across People, Finance, Recruiting, and business leaders
• Architect customer solutions that leverage the ChartHop platform for a variety of potential initiatives and business challenges: Compensation Modelling, People Analytics, Organizational Restructuring, Headcount Planning and Forecasting, and more.
• Leverage your technical knowledge of our product, our space, and our customers into ideas for product innovation and development (and help us bring them to life!)
• Ensure our new customers are set up for a long and successful relationship with ChartHop that drives measurable business value
• Be the voice for customers internally at ChartHop -- proactively communicate customer stories, insights, value props, and feedback to help everyone at our company get better
• Be a face of ChartHop for our growing customer base -- represent our company values and culture externally

Requirements:

• 2-3 years of CSM experience
• Experience with SaaS implementation, strategy development, project management, and executive stakeholder management
• Experience managing SMB customers
• Early stage startup experience (nice to have)

Unsure if you meet the qualifications? We encourage Client Success professionals who are passionate about this work to apply!

Our Core Values:

We're building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values: 

• Fast: Move with intentional speed.
• Inclusive: Welcome our differences.
• Transparent: Trust, collaborate, share.
• Optimistic: Dream big, think practically.

Perks and Benefits:

• Health/benefits coverage (Medical, Dental, Vision, Life insurance, Long term and Short term disability, many more) 
• Work from home supplies stipend
• Professional development stipend
• 20 Vacation days 
• 401K
• Parental leave
• Mental Health Benefits
• Many more

Salary range - $80K- $100K base plus bonus and equity

ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.