About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. Restaurant concepts worldwide rely on BentoBox as their digital front door for elevated design, built-in marketing tools, actionable data, and a best-in-class customer experience that’s built for growth. BentoBox is trusted and loved by industry leaders such as José Andrés’s ThinkFoodGroup, Danny Meyer’s Union Square Hospitality Group, Emmy Squared, Suerte, and The Meatball Shop.

Our mission is to empower the world's restaurants to succeed in their mission of hospitality

About the Role

We are looking for an energetic, enthusiastic, and organized Customer Success Manager to build consultative partnerships with BentoBox restaurants, ensuring customers see the maximum value of our platform. As a Customer Success Manager, you’ll be responsible for owning and growing customer relationships while guiding restaurants to a better online presence and assisting them in driving more revenue for their business. This is an incredible opportunity to get in on the ground floor of a fast-growing startup serving the restaurant industry.

What You’ll Do

• Own relationships with restaurants, building engagement strategies to help them drive revenue and get the most out of their BentoBox partnership
• Train customers on the platform to increase adoption and usage
• Effectively communicate the benefits of additional BentoBox tools and features via phone, email and live web demos
• Shape future product development based on trends in conversations with customers
• Get ahead of challenges through effectively navigating complex situations
• Use data to help restaurants be as successful as possible through the platform
• Represent BentoBox as the gold standard with exceptional customer service, accuracy and enthusiasm
• Maintain accurate and timely records of activity through Salesforce 

Experience We're Looking For:

• Highly energetic and ambitious. Excited to give 150% every day to help build a massive company
• Passionate about the restaurant industry and helping owners and operators thrive in a digital world
• Hyper-organized and strong multitasker who can easily manage numerous projects.
• Very strong attention to detail
• Can problem solve quickly and pivot with ease
• Interested in helping restaurant owners drive revenue with technology
• Positive, patient, and professional 
• Experience with, or interest in, web and digital marketing
• At least one year of experience in an account management or customer success management role previously, experience in the hospitality industry is a plus

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plan
•  Generous time off programs including paid parental leave
• Holistic wellness program
•  Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. BentoBox complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.