The Customer Success Manager is responsible for ensuring the success of a portfolio of Vimeo’s SMB customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to the customers' business goals, driving greater business value and executive alignment between Vimeo and the customer. You're a trusted advisor to a high volume of SMB customers, providing best practice in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and growing Vimeo’s footprint!

What you'll do:

• Accountable for customer and Vimeo stakeholders throughout the entire customer lifecycle
• Achieve maximum return on investment by bringing the right resource at the right time with clear decisions in prioritization
• Increase overall customer lifetime value through higher product adoption and usage
• Oversee a large volume of clients with a focus of automated communication and touchpoints

Skills and knowledge you should possess: 

• 2+ years of customer success experience, preferably within a SaaS, Media or Consulting
• Consistent track record of defining and carrying out key performance indicators
• Bachelor's degree required

Bonus points for: 

• Online Video Platform (OVP) experience, or knowledge of online video or live streaming technologies is a plus