The Customer Success Strategy Analyst here at Snappy will be responsible for providing analytical, strategic and operational support to our CS leadership and the CS team. Your primary focus will be to drive key business decisions through data analysis, Key Performance Indicators, and reporting for all the various CS channels, company sizes and expansion potential for Snappy. You should be someone who can (and enjoys to!) work cross-functionally and manage projects (product improvements, bugs, roll out training for new sales offerings, etc). This role will report to the Senior Manager of Customer Success, Strategy & Analytics. 

You will: 

• Drive analytical problem-solving to identify and create efficiencies for the CS team 
• Work with evolving, large and complex data sets to solve non-routine problems, applying quantitative methods as needed 
• Collaborate with a wide range of cross-functional partners to identify and drive projects from end-to-end 
• Communicate findings, recommendations, and metrics updates to management and other stakeholders via presentations, email communication, write-ups, etc. 
• Act as a custodian for all critical business CS metrics and reporting, including development of new dashboards and adhoc reports as needed 

You have: 

• A Bachelor’s Degree in an analytical discipline or equivalent experience in forecasting and strategy, business analysis, or other equivalent field 
• 2 years of experience performing analytical work and working with data sets (CS strategy experience preferred) 
• Experience working with spreadsheets, large data sets, and other relevant tools to build dashboards and data models 
• Experience analyzing data and creating reports using V lookups, Pivot Tables, and more  (SQL, Salesforce experience a plus)

• A deep sense of ownership and commitment that enables you to identify insights and drive outcomes from them 

You are: 

• Passionate about Customer Success and analytics and about how to drive growth at a fast growing company 
• A top-notch verbal and written communicator and able to align with different teams throughout the organization 
• Inspired by our values : Endlessly Positive, Always Fearless, Inherently Humble, Truly Passionate

Snappy is an award-winning all-in-one enterprise gifting platform. We’re reinventing the way companies express appreciation to their employees by offering a fun and interactive digital experience that lets employees choose a gift they actually love. We specialize in building recognition programs for all sorts of businesses - Zoom, Salesforce, Microsoft, Uber, Deloitte and over 800 more. Plus, we’re growing everyday - 400% YOY, if you want to get technical! We’ve seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy.

Of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees including but not limited to: Free healthcare including vision and dental and a generous 401k match, unlimited PTO and paid family leave, Snappy Summer Fridays (which we actually enjoy year around!), snacks and lunches delivered to your home while we’re working remotely, and Snappy gifts galore!