Director of Account Management

| Greater NYC Area

About Us

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.

About the Role

Riskified’s Account Management Team plays a key role in driving the growth of our clients. The Director of Account Management will play a key role in scaling the NYC team and leading retention and expansion efforts on Riskified's top accounts. Our Account Management Team in NYC is responsible for Riskified's enterprise clients in North & South America, ensuring the success of long-lasting partnerships by providing increasing value to our clients.

We are looking for a data-driven Director with strong leadership and management experience to expand our Account Management Team and help drive Riskified's business success forward.

What You'll Be Doing

  • Lead a team of experienced Enterprise Account Managers
  • Recruit and train new team members
  • Work directly with our VP of Account Management and leadership team to define account strategy
  • Own and deliver on your team’s goals by helping your AMs deliver value to enterprise clients
  • Identify opportunities to expand our product suite within your client base 
  • Build relationships with decision-makers within enterprise clients 
  • Join strategic on-site visits with our clients
  • Partner with our Sales Trainer to create and implement a comprehensive training curriculum for both current employees as well as new hires
  • Provide strategic analysis and critical thinking as we plan long-term expansion
  • Develop a deep understanding of the fraud and payments industry and build relationships with key accounts

Qualifications

  • 3+ years of experience building and managing successful Enterprise B2B account management teams
  • 3+ years of experience in a role requiring consistent re-closing / upselling / renewal opportunities
  • Experience working with enterprise-level US customers
  • Tech-savvy with exceptionally strong analytical and technical skills
  • Proven success navigating large organizations & building relationships with executive-level decision-makers
  • Superb written and verbal communication skills
  • E-commerce/FinTech background preferred

Life at Riskified

We are a fast-growing and dynamic startup with 400 team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some NYC Benefits & Perks:

  • Fully-covered medical, dental, and vision insurance from your first day
  • Stock options for all employees, 401(k) + matching, commuter benefits
  • Catered lunch, team events, healthy snacks, yoga, pilates, soccer league, and more

In The News

Fortune Magazine: 25 Best Workplaces in New York

Great Place to Work: Riskified

Crain's: Best Places to Work in New York City

BuiltInNYC: How Riskified Has Carried its Brand Across Continents

TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site

Read Full Job Description

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • .NETLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AWSDatabases

Location

220 Fifth Ave., New York, NY 10001

An Insider's view of Riskified

How do you collaborate with other teams in the company?

As an Integrations Engineer, I sit with multiple stakeholders - the Customer, Sales, Product, Data Integrity, & Go-Live, to name a few. Whether a merchant has a new problem for us to solve or we're launching a new product, we maintain close contact to ensure we're on the same page, & deliver the best product & experience to our customers.

Jonathan

Integrations Engineer

How has your career grown since starting at the company?

I've been given the opportunity to work on increasingly larger deals that continue to stretch me in new ways. I've been able to work directly with the executive team and contribute meaningfully to the business. I feel valued and challenged on a daily basis and look forward to continuing to grow my career with the company.

Merrin

Account Executive

How do you make yourself accessible to the rest of the team?

I have weekly 1:1s with my team & quarterly 1:1s with all employees and they know they can come to me at any time. Making myself accessible to my team & the rest of the company is extremely important in my role and will always be one of my top priorities. It is important for employees to know they have someone they can trust & go to for anything.

Lorrie

Director, People Operations

What’s the vibe like in the office?

The vibe at Riskified is equal parts hustle and fun. Everyone is highly supportive and collaborative, which builds a genuine sense of unity in the office while making it very encouraging for everyone to excel in their positions.

Add in the amazing NYC views, adorable office dogs, and a well curated kitchen and you truly feel grateful to be here.

Arun

Director of Integrations

What are Riskified Perks + Benefits

Riskified Benefits Overview

Some NYC Benefits & Perks:
Fully-covered medical, dental, and vision insurance from your first day
Stock options for all employees, 401(k) + matching, commuter benefits
Catered lunch, team events, healthy snacks, yoga, pilates, soccer league, and more

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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