Riskified empowers merchants and shoppers to realize the full potential of eCommerce by making it safe, accessible, and frictionless. Our global team helps the world’s most-innovative eCommerce merchants eliminate risk and uncertainty from their business. Merchants integrate Riskified’s machine learning platform to create trusted customer relationships, driving higher sales while reducing costs. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for global brands and fast-growing businesses across industries, including Wayfair, Wish, Peloton, Gucci, and many more. As of July 29th, 2021, Riskified has begun trading on NYSE under the ticker RSKD.

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. You'll manage a book of business of about 5-20 clients with an ACV of $3m-$30m+. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development.

What You'll Be Doing

Be the primary point of contact for our most-important merchants.
Build, monitor and communicate KPIs to our clients
Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with all other teams within the company to optimize customer experience across our portfolio
Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

Experience managing enterprise-level customers
Experience working with complex technical products
Strong analytical and mathematical skills
Superb writing and communication skills
Great interpersonal skills and a team player
Resourceful and independent problem-solver
Experience working with large companies or account sizes
eCommerce/FinTech background (preferred)

This is an incentive-based role and a significant portion of compensation is based on performance against objectives. The base salary range for this position is $100,000 - $140,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process.

Base salary is just one part of the pay package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply to learn more about what we have to offer.

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some of our NYC Benefits & Perks:

Our NYC team is currently working in a hybrid of remote and in-office for all our team members
Fully-covered medical, dental, and vision insurance from your first day
Equity for all employees, 401(k) + matching, commuter benefits
Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
Yoga, pilates, soccer league, wellness classes
Wide-ranging opportunities to volunteer and make an impact in local communities
Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
Awesome Riskified gifts and swag!

In The News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

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Ian Johnson

Business Development Representative

WIN AS ONE

Combining ambition and amity

There is a competitive sales culture at Riskified, but it’s collaborative, not cutthroat. When he joined, Ian Johnson was surprised to find the team brimming with people who wanted to win — together. Since day one, his peers cheered him on, and the members of the group continue to support each other when they are stuck on strategy or need constructive feedback. Johnson was initially fascinated by Riskified, both because it was a frontrunner in the industry and because of the simplicity of its solutions. But the camaraderie is what keeps him here.

There’s not a single instance where I don’t feel comfortable reaching out to gain clarity on an initiative or ask for professional advice.

Dana Teplitsky

SVP of Global HR

THINK BIGGER

Always stretching for the next level

Dana Teplitsky loves solving puzzles. She’s committed to finding the right fit — whether it’s a 2,500-piece jigsaw puzzle or talent management for a 700-person company. Teplitsky’s particularly proud of the company’s corporate social responsibility and employee development programs. “As we expand, we want employees to continuously find new ways to challenge themselves,” she said, noting that in 2021 alone, 23 percent of workers made internal moves. Monthly skill-up sessions, webinars and workshops, as well as the manager training and Boost programs — offer opportunities for continual learning.

Employees see and feel the impact of their work. They’re encouraged to do things differently and strive for milestones they may not have even imagined they could achieve.

Riddhi Patel

FP&A Analyst

BUILDING BONDS

Fostering a sense of community at work

Riddhi Patel likes to hunt for two things: pizza and patterns. In her job as a financial planning and analysis analyst, she puts the latter to good use forecasting and providing insight on key decisions. When she started with Riskified, Patel craved a sense of belonging, and she has found just that. The comprehensive onboarding programming soothed Patel’s nerves about starting remotely, and according to her, the team fostered an attitude of being “in it together.” She is always looking forward to the next event on the social schedule, especially if it includes pizza.

I was excited to find a workplace that provides a sense of belonging and allows for team bonding at events.

What are Riskified Perks + Benefits

Riskified Benefits Overview

Healthcare - Full medical, dental, and vision insurance from your first day
Equity - Equity options for all employees
Financial Benefits - 401(k) + matching with immediate vesting, commuter benefits
Professional Development - Customized training courses, company-wide learning, volunteering opportunities
Snacks and More - Fully stocked kitchen with healthy snacks, catered lunch, lunch stipend, weekly happy hours
Celebrations and Activities - Team events, birthday gifts, yoga, pilates, soccer, basketball, and more

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Documented equal pay policy