WE HELP ONLINE COMMUNITIES THRIVE

Spot.IM’s mission is to create exceptional technology that empowers media publishers to develop meaningful and monetizable online communities for their readers within their owned-and-operated spaces. Started in 2012, our software platform helps the world’s biggest online publishers form independent communities around their distinct content, quickly bolstering their overall engagement and social interactions. We connect millions of unique users a month across leading media publishers including News Corp, Verizon Media, CBS, Fox News, Hearst, Refinery 29 and more. Spot.IM is VC-backed by Insight Ventures, one of the world’s most trusted and successful institutional investors, and we are focused on growing our standout global team and product stack.

We look for self-starters; those with a founder mentality. We ship every day. We embrace bold ideas and encourage experimentation. 

Role Summary:

In this position you will bring your talent and personal drive to support our Partner Success team in proactively servicing our Publishers. You’ll research and develop strategies to further enhance our market reach, work diligently to support the team with any administrative tasks, and continuously provide white glove service to our partners globally.

Partner Success A - What You'll Do:

• Support with Publisher Success Team, Business Development, and R&D teams in order to manage and grow relationships with our strategic publisher partners, understand their organization’s business needs, and provide world-class service.
• -Become an expert on Spot.IM's strengths and capabilities, in order to lead trainings with partners on various Spot.IM products.
• Communicate business intelligence from publishers to the product management team in regards to new product development features
• Be a thought leader in the publishing and technology space by creating and sharing insights with your partners and team
• Review and monitor data, proactively surfacing insights and building reports to share with partners. 
• Serve as an additional point of contact for partnership discussions by email, phone, and in person.
• Collaborate with Spot.IM’s engineering and integrations teams to create a positive client experience.
• Assist with administrative efforts related to publisher accounts.
• Proactively analyzing and compiling insights from publisher data and presenting to the Partner Success Management team on an ongoing basis.
• Acting as a point of contact for publisher partners via email, phone, or in-person.
• Project-managing internal tickets on behalf of the Partner Success Managers.
• Aptitude for compiling external deliverables (engagement reports, monetization performance, partnership review decks). 
• Proactive participation in internal meetings (taking and storing team notes)

The Skills and Experience You Bring:

• 1 year full time professional experience
• Excellent collaboration, written, and verbal skills
• G-Suite Expert
• Outstanding attention to detail
• Positive outlook, enthusiasm, and a strong drive to succeed
• A strong desire to work in a fast-paced, challenging, and exciting environment

 The Spot.IM Culture

We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community!

Spot.IM is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

Ready to save the digital publishing industry? Join us at Spot.IM!