Sales Operations Manager, NYC at TripActions

| Greater NYC Area
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TripActions sees significant adoption in the market, we plan to scale our sales organization several times across multiple offices over in the coming months. With our lightning-fast growth and mission to build the best transformative sales team on the planet, you will work closely with Sales, Marketing, and Finance stakeholders to build the right foundation for scale.

We are looking for an experienced sales operations professional that has deep experience working for technology companies and in high-growth sales environments. You will be comfortable supporting a global team with sales initiatives, programs, renewal processes, annual planning activities, sales productivity analysis, ownership of the sales stack and special projects. You must have a bias towards action, proven manager and leader, can dig deep into the data, and have an entrepreneurial spirit.

Our Sales Operations Manager will have a proven track record of providing both strategic & tactical insights to support the hyper growth of customer facing teams. You will be the cornerstone for the field teams you support and thrive in a startup environment. You will report to the Head of Field Operations based in Palo Alto. This is a full-time employee based in our New York office.

RESPONSIBILITIES

  • Scale our sales operations team, focused on understanding sales performance, managing sales processes and driving insights and improvements from leading indicators
  • Discover and drive performance improvements across the sales platforms, tools and processes we use and help to build the foundation for us to continue to scale at speed
  • Collaborate with cross functional teams, and partner strongly with our Sales Strategy team to enable reporting and information gathering to drive business alignment across the organization
  • Generate regular and ad-hoc metric analysis for the Sales Leadership Team to monitor performance across a range of key business drivers
  • Provide proactive insights to business partners based on business acumen and data analysis, be able to identify issues and recommend action plans
  • Provide direction and training to our sales teams to maintain best practice execution of our sales workflows on Salesforce.com
  • Implement, document, enforce processes and tools that will maintain integrity and accuracy of sales data in Salesforce.com and integrate with business intelligence software and other sales tools
  • Define, document, and maintain sales policies across divisions and geographies to encourage the right behavior and alignment with our bookings policy and SaaS revenue model
  • Be a passionate sales advocate and partner with internal organizations to understand and solve complex sales issues

QUALIFICATIONS

  • 5+ years of experience in Sales Operations roles, or Financial Analyst roles
  • 3+ years of experience with Salesforce.com and or CRM experience specific to analytics, training, and adoption
  • An excellent understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, lead generation, reporting, forecasting, territory management, compensation planning and sales quotas)
  • Strong competency with Excel, business models, pivot tables, charts and graphs
  • BS or BA degree required
  • Ability to synthesize information into actionable insights and contribution to both creating and executing business strategies
  • Smart, ethical, friendly, hard-working and proactive (no exceptions)
  • Attention to detail and ability to multi-task are critical
  • Strong communication and interpersonal skills
  • Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, ever evolving environment
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Location

408 Broadway Floor 3, New York City, NY 10013

An Insider's view of TripActions

What’s the vibe like in the office?

A little openness goes a very long way and at TripActions I feel comfortable enough to express myself thanks to level of transparency of experiences in such a short amount of time which inspires me to do the same each day.

Roni Romo

Field Marketing Manager, East

What does your typical day look like?

My typical day starts with a team meeting to set the tone/pace for the day. Next I typically cold call for a few hours. Lastly I end my day with prospecting and setting up the next day with people I'd like to reach out to.

Kadeem Johnson

Sales Development Representative

How has your career grown since starting at the company?

TripActions has allowed my career to grow in ways I could have never imagined. I started off as an SDR having no prior sales experience, to being promoted twice, and now becoming an AE all in the span of 9 months.

Dan Ahn

Account Executive

How do you make yourself accessible to the rest of the team?

Sitting with my team is essential. Outside of our weekly team meetings and 1:1s, I have a rule that if I am at my desk, I can be interrupted. Even if my headphones are in and I am working on something, if I am not in a conference room, my team knows I am free to help with anything.

Sam Vaughn

Manager, Sales Development

What are some social events your company does?

A really awesome social event we did last year was we had the entire company flown out to our Headquarters in Palo Alto for 3 days to celebrate our 4 year anniversary and get to know employees from across the globe.

Gianna Dossa

Senior Talent Acquisition Partner

What are TripActions Perks + Benefits

TripActions Benefits Overview

Competitive salary
Health: Medical, dental and vision
Food: Catered meals and drinks
Stock: Be invested in our future
Savings: Take advantage of our 401K matching
Travel: $2000 personal travel stipend to use on the app every year
Commuter benefits: Pre-tax benefit plus a $1000 yearly transportation stipend
People: Friendly, nice, and smart coworkers
Work/life balance: Take time off when you need it with an open vacation policy.
Location: WeWork located in the heart of Soho

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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