The Salesforce (SFDC) Administrator is responsible for owning aspects of our SFDC instance related to our end-to-end sales, customer success and customer support journey. You will be responsible for optimizing our sales motions and internal customer experience by enhancing our tools, processes and data. You’ll design, configure, and deploy innovative solutions in our SFDC instance and other tools in our Sales tech stack to deliver a best-in-class sales and customer success experience for our teams. You’ll manage a portfolio of projects, sprint items, “hot fixes,” and day-to-day tasks that are critical to ensure business continuity and growth. You’ll also collaborate with our Sales, Marketing, and Finance teams on cross-functional initiatives to gather requirements, scope work, and execute on deliverables. You will serve as a functional owner of SFDC Sales, Service and CPQ components and work directly with business stakeholders, project managers, and analysts to understand business needs and transform those into functional and technical requirements which can be executed on. We will look to you as a trusted advisor in helping us maximize the benefits we derive from SFDC and our other Sales and Customer Success tools and help shape the evolution of our Sales and Support Tech stack.
Why You’ll Love This Role:
Reporting to the Manager of Customer Optimization Technology, you’ll be part of a team made up of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators who will work closely with you to ensure both individual and team success. You’ll get to work on projects and initiatives that impact all areas of our company and our end users. One week you may be working on developing tools and processes that enable our sales team to quantify customer goals; the next week you’re creating automation to get Newsela teachers answers to their support questions quickly and efficiently. Your work will enable our Sales and Customer Success teams to expand Newsela’s reach, and ultimately get engaging, culturally responsive learning content into the hands of K-12 students and teachers nation-wide.
Why We’ll Love You:
You have 2+ years experience managing Salesforce instances, projects, and initiatives, and possess working administrator-level knowledge of Salesforce (Sales, Service, and CPQ) including but not limited to workflow rules and advanced formulas, release management, data migration and cleansing, and managing multiple development environments. You have demonstrated success managing projects from end to end - scoping, requirements gathering, design, development and deployment. You’re able to learn systems and new tools by testing functionality and evaluating how it’s been set up to understand how it works. You should also be able to speak to the quality assurance steps you follow to ensure your work is free of issues. While not required, experience administering enterprise sales and customer success tools such as Outreach, Gainsight, FormAssembly and Highspot are nice to have. Salesforce Administrator, CPQ Administrator, or Service Cloud certifications are also a plus.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.