monday.com
monday.com makes work click
New York, NY

Scale Customer Success Manager

| Greater NYC Area
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monday.com is looking for a motivated Scale Customer Success Manager to join our dynamic team in New York.

The Scale CSM is an exciting new role at monday.com. Scale CSM’s work with customers either in 1:1 engagements for high impact objectives, or by running 1 to many success programs to impact target customer groups. We use robust customer data to help to identify ways we can deliver increased value through broader and more mature use of monday.com. 

Part consultant, project manager, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com. 


About The Role:
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Personally manage around 2 million dollars in ARR, roughly 150 accounts
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of monday.com
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom trainings/webinars, new collateral, and hosting office hours
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • High prioritization skills and process orientation
  • Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree preferred

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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Where we are

Our office is located in Union Square near the farmer's market and lots of other great places to eat and shop!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • ZeptoLibraries
    • NodeLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases
    • monday.comManagement
    • =CRM
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What are monday.com Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
monday.com has some great committees including our Culture Champions!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Highly diverse management team
monday.com values diversity at every level. Currently, around half of our management team identify as women.
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Unconscious bias trainings for all hiring managers and interviewers, partnering with HBCUs, HSIs, and women's colleges to promote jobs.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Monthly $50 stipend for gyms and exercise and wellness apps.
Team workouts
At this time, we do zoom yoga here at monday!
Mental Health Benefits
monday.com offers 12 sessions with an occupational psychologist.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
monday.com provides employees with a 401(k) matching plan managed by Trinet. Regardless of what is contributed by the employee, monday.com contributes 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 13 weeks of parental leave for both the primary and secondary caretakers with full payment.
Flexible Work Schedule
monday.com provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
monday.com sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
monday.com employees receive between 16 and 22 days per year of paid time off based on years of tenure at monday.com.
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave. These hours can also be used for mental health days.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer a monthly $130 stipend for commuter expenses.
Company Outings
monday.com hosts company outings monthly.
Free Daily Meals
When in office, monday.com offers daily snacks for breakfast! We also offer a monthly $300 stipend that can be used on Seamless and local restaurants.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees receive a lunch stipend on a monthly basis.
Happy Hours
Happy hours are hosted twice per month.
Pet Friendly
monday's pet policy is dog friendly daily and occasionally bird friendly.
Recreational Clubs
Fitness Subsidies
Soccer and basketball leagues.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of monday.com

What’s the vibe like in the office?

Every time I walk through those doors to come to work in the morning, I genuinely look forward to seeing everyone that I work with. Everyone that works here is so friendly and unselfish with their time, energy, and efforts. It truly is a team community where everyone does care about each other and is willing

Ruchita

Enterprise Success Manager

What does your typical day look like?

I work with both new and current clients every day to help solve challenges and pain points with their current work-flow and communication. The best part of my job is when I’m on a demo with a client and they have the “A-HA” moment on monday.com and the value we can bring to their team, department, and/or organization.

Nate

Account Executive

How does the company support your career growth?

We have weekly 1:1 meetings with our team leads, feedback talks, and the company encourages employees to pursue different initiatives and opportunities internally outside of their day to day job roles to help monday.com be a better overall organization and place to work.

Dipro

Technical Success Lead

How do you make yourself accessible to the rest of the team?

Everyone in the organization is more than willing to lend a helping hand whenever needed regardless of department or team. Everyone truly does care about each other’s success here at monday.com and it’s really refreshing to be a part of that culture where it truly is genuine and transparent.

Debbie

Regional Senior HR Manager - America

What projects are you most excited about?

One of the best parts about working here is how often we release new features. monday.com truly values customer feedback and feature requests. All our newest and heavily used features at the moment were feature requests not too long ago. We have tons of new features on the way that I am VERY excited about cause I know our client will love them.

Kyle

Customer Success Manager

Monday.com Careers In NYC
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