ABOUT THE ROLE

We’re looking for a Senior Client Success Manager to join our passionate, energetic team here at Rightway. We work with a wide range of clients across the employer and health plan landscape, and every day presents unique opportunities to align our care navigation platform with our clients’ healthcare benefits and financial goals. You’ll be deeply involved not only in our mission to deliver best-in-class value and highly strategic guidance to all clients, but in the continued growth and development of our team and our approach to achieving meaningful client engagement and impact. 

WHAT YOU’LL DO

• Manage all post-sale, post-implementation activities for clients deploying Rightway.
• Own a diverse portfolio of key accounts, including enterprise clients with national scope.  
• Develop insightful advisory relationships with primary points of contact at client organizations, including gaining the trust of key stakeholders (e.g., CHRO, Director of Benefits).
• Leverage a deep understanding of Rightway products and services to predict our clients’ needs and formulate innovative solutions.
• Establish a nuanced understanding of our clients’ business landscape, anticipating what the Rightway client base will need before they ask for it. 
• Make perceptive recommendations to support strategic planning for accounts, working with clients to identify and structure continual growth opportunities.   
• Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referencability, and expansion where applicable.
• Utilize our advanced data and analytics to derive insights and develop case studies about clients’ member populations, particularly as part of quarterly business reviews.
• Bring the voice of the client into meaningful, tactical dialogue with Rightway business strategy (especially product roadmap development and broader growth strategy).

WHO YOU ARE

• 4-6 years of direct client-facing experience, with a proven track record of growing client value over time.
• Confident in the face of ambiguity; not flustered easily and can solve complex problems in parallel.
• Adaptable, results-oriented, and highly attentive to detail; you can manage simultaneous initiatives with varying timelines and complexity.
• Self-starter with strong organizational and time management skills; you make things happen!
• Excellent communication and presentation skills; you’re an active listener who can break down complex ideas and tailor your message for diverse audiences at any level.
• Digitally savvy; enthused by popular and emerging digital technologies; comfortable speaking to audiences of all levels of digital know-how.
• Experience analyzing data to distill insights, tell a story, and drive action.
• You excel at working cross-functionally, thinking critically about which leaders and teams need to be involved to address challenges and solve problems. 

EXTRA CREDIT

• A background in healthcare, the employer insurance space, and/or health related industries (pharmaceuticals, medical devices).
• 2-3 years of experience managing people. 

 SALARY: $110-130K

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with satellite offices in Miami and Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• Paint the back of the fence

We look for people that take pride in producing excellent work – whether or not it’s seen. We empower each employee to operate with an “ownership” mentality and trust that they will produce exceptional results.  

• Execute with empathy 

We practice compassionate empathy in every interaction. Our team is focused on humanizing the healthcare experience and treats our workplace no differently.

• Struggle once to solve twice 

We value ingenuity. We encourage our team to think about scalable solutions that will allow Rightway to execute well today and even better tomorrow.

• Compound your pennies 

We recognize that small decisions can drive outsized returns. We love when our team makes impactful, incremental advances, especially if they believe it will drive a million-dollar return.

• It’s a great day for a great day 

We remind ourselves each and every day that we’re fortunate to be changing the healthcare system for the better. We view it as a duty to perform our roles with unbounded optimism and best-in-class execution, given how lucky we are.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.