Senior Salesforce Administrator

| Remote
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Databases are the beating heart of every business in the world. Cockroach Labs is the creator of CockroachDB, the most highly evolved cloud-native, distributed SQL database on the planet that scales fast, survives anything, and thrives anywhere. We created CockroachDB to unshackle teams from the constraints of their database. Join us on our mission to enable every developer to build world-changing applications!

About the Role

We’re looking for a passionate, results-oriented Senior Salesforce Analyst to help maintain and support our Salesforce CRM. You will work with both technical and non technical stakeholders to analyze, communicate, validate, and implement changes that make it simpler for our field team to manage, maintain and operate at scale. As a Senior Salesforce Analyst in Revenue Operations, you will support ongoing maintenance, configuration, and new projects, while maintaining high quality and security standards. The successful candidate must have a strong Salesforce technical knowledge, prioritize multiple work streams, be eager to learn, be a strong team player and execute in a fast-paced environment.  This role can be remote in the US. 

You Will

  • Subject matter expert in Salesforce to drive the design and development for key business initiatives
  • Perform hands-on configuration of all new and existing functionality including user management, security, custom objects, page layouts, validations, workflow, flows, process builders, reports and dashboards and customized applications to support internal and customer-facing Salesforce environment
  • Effectively leveraging Salesforce configuration and technical/functional capabilities to meet stakeholder requirements
  • Work with team members to develop specifications and technical designs for complex projects using a combination of out of the box features and custom code.
  • Work in an agile and dynamic environment to facilitate timely responses to changing project requirements and customer objectives.
  • Provide technical and functional support to users of Salesforce and related applications.
  • Regularly auditing data to uncover data integrity issues and/or opportunities for process improvement
  • Understanding and effectively utilizing sandbox architecture and Salesforce application release management
  • Keeps up to date with Salesforce releases, features, and best practices.
  • Provide on-going support and system administration to quickly fix issues with Salesforce.com
  • Evaluate, select, implement, and integrate technology tools into a solution to support our business unit stakeholders

The Expectations


In your first 30 days, you will complete our general onboarding programs and learn about our message and product. We believe that it's essential for you to take this first month to become familiar with our technology and our company. During this time, you will also take a deep dive into our Salesforce instance and the related tools that currently integrate with our CRM.

In your first 60 days, you will establish a list of Salesforce priorities that will help us scale and begin to build a roadmap to execute. You will also help us establish a request process and approach to manage different requests, including ad hoc tasks that arise across the teams.

After 3 months, you'll be fully integrated into the team. You will begin executing on the priorities you have developed and play an active role in our sprint planning process.


You Have

  • Bachelor’s degree
  • 5+ years of Salesforce hands-on configuration including the Salesforce Lightning Experience
  • Certified Salesforce Administrator/Developer
  • Experience and good understanding of Salesforce.com architecture and security model
  • Strong competency with Salesforce automations, including building flows, process builders, workflow rules, and formula fields.
  • Expert at standard objects (Lead, Account, Opportunity, etc.)
  • Expert at VRs and Process Builder
  • Strong experience with data uploads and mass updates, very strong understanding of best practices
  • Able to identify operational inefficiencies and recommend solutions (formula fields, character limits, etc.)
  • Strong experience with managing Sandbox and deploying to Production
  • Strong experience with Salesforce Installed Packages and Integrations (Gong, Chili Piper, Outreach, etc.)
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Experience with Apex/Visualforce, JavaScript, HTML, highly desired and/or an appetite to want to learn
  • Strong communication skills across varying levels of stakeholders
  • Ability to work in dynamic fast paced environments
  • Quick learner and easily adaptable to evolving and nascent technologies and processes
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • ReactLibraries
    • ReduxLibraries
    • CockroachDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • AirtableManagement

Location

53 W 23rd St , New York, NY 10010

What are Cockroach Labs Perks + Benefits

Cockroach Labs Benefits Overview

Flexible Working: You are free to arrange your work schedule to meet your individual circumstances.

Wellbeing for All: We partner with Spring Health and an Employee Assistance Program to provide free counseling and support mental health on our team.

Flex Fridays: Focus on what drives and motivates you outside of core work responsibilities. This is your day to self-manage and grow in whatever way you choose.

Having Fun Together: We dedicate company time to bond over everything from trivia and karaoke to paint-alongs and fitness classes (even online!)

Team Trips: Twice a year we voyage beyond Manhattan’s shores. These might be trips to the Caribbean or to the mountains. The connections made in these environments build friendships and deepen the ties which make working together fun and productive.

Flexible Time Off: We care about productivity, not face time. Take time off when you need it.

Learning is Good: We provide $2500 annually to support learning and development through workshops, conferences, and networking events.

Paid Parental Leave (with baby bucks): We offer 12 weeks of paid parental leave to all new parents after 30 days with us, individualized transition time and re-entry support, plus $500 in baby bucks.

Health & Retirement: 100% health insurance coverage for you & your dependents; One Medical membership; Gym discounts; free Citibike membership; FSA; 401(k).

Culture
Volunteer in local community
Cockroach Labs does at least two bi-annual team-wide volunteer days, partners with BUILD NYC, and for every referral that gest hired, we donate $2,500-$5,000 to the referrer's charity of choice.
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Cockroach Labs' CREWS are groups to foster inclusivity and connection, including [email protected], Women of CRL, Infinite Colors (for neurodivergent people), and Roacher Pride. New Roachers can start one, too!
Hiring Practices that Promote Diversity
We've built a fairer hiring process including resume-blind, exercise-based interviews, implement rubrics across all of our hiring processes, and conduct regular unconscious bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% Company-sponsored Medical, Dental, Vision, Basic Life, AD&D, and Disability Insurance for You, Your Spouse, Partner, and Dependents.
Wellness Programs
Mental Health Benefits
Cockroach Labs partners with Spring Health to provide complementary therapy sessions to all employees.
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity compensation is determined by the impact we expect an individual to have in their role paired with the risk that earlier employees took in joining the company.
Child Care & Parental Leave Benefits
Generous Parental Leave
8-12 Weeks of Family Leave + $500 Baby Bucks
Flexible Work Schedule
Cockroach Work Week: In-office Monday thru Thursday, with the option to work remotely on Fridays. Core Office Hours: 10am-4pm (except Tuesday Team Meeting from 5:00pm-6:00pm)
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Pre-tax Commuter Account & Paid Citi Bike Membership
Company Outings
Monthly Company Activities & Bi-Annual Company Trips
Free Daily Meals
Lunch Monday thru Thursday & Team Dinners Every Other Tuesday
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Relocation Assistance for You and Your Family to Move to NYC
Home Office Stipend for Remote Employees
We provide each Roacher with a $1,000 budget to improve their work-from-home setup.
Professional Development Benefits
Job Training & Conferences
$1500 Learning & Development Stipend + $1500 for Associated Travel
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
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