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Solutions Architect

| Greater NYC Area


Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience.

Each month, tens of billions of messages associated with over 1.5 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, and Singapore. Most recently, we’ve been named a Leader in the Forrester Wave™: Mobile Engagement Automation, Q3 2017 evaluation. We’ve been recognized by Forbes Cloud 100 at #85, ranked #225 on Inc.'s 500 Fastest Growing Private Companies, named a “Top 10 Upstart” by Business Insider, in addition to being #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com.

Customer Success

Our mission is to help customers grow by driving value, delivering world-class support, challenging the status quo and creating solutions for business needs and outcomes. We create long-term partnerships with our customers that are built on trust. We’ve got a talented team of experts dedicated to help customers get the most value out of Braze. We succeed by making others successful – providing a great customer experience, and we support each other along the way. To achieve this goal, we’re looking for a passionate Technical Account Manager to join our Strategic account teams to facilitate ongoing technical, tactical, training, and strategic support.

WHAT WE'RE LOOKING FOR

As a Solutions Architect, you will be part of the Strategic Customer Success Team that owns the critical early and ongoing phases of the customer lifecycle.

Your focus will be to own advising on campaign and reporting deployments of Braze’s product and act as the technical counterpoint between Braze and the client’s product and engineering team. Working alongside the Customer Onboarding & Integrations Manager, Strategic Customer Success Manager, and Technical Support Team; you will be responsible for rapidly understanding each customer inquiry and request from a product SME, business, and technical requirements to drive adoption and training for our Strategic fast time-to-value.

In addition, you will support established Strategic customers that have enterprise architectures and resourcing structures, customizing Braze’s product alongside their Strategic Customer Success Manager.

This is an opportunity to bring your experience as a product and implementation expert, business analyst, technical support solutions, and customer success professional along with a high level of product and technical competence, delivering onsite engagements and training towards adoption. The role requires a fair amount of curiosity and focus, recognized by Business Insider as one of New York’s coolest enterprise startups, and which recently completed rounds of total funding for $100mm.

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

WHAT YOU'LL DO

  • Facilitate and support product functionality inquiries and technical aspects of customer on-boarding to ongoing to maximize TTV (Time to Value) for customers
  • Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of Braze from onboarding to ongoing
  • Empower customer product and engineering teams to use our product independently and efficiently as possible.
  • Communicate with customers and internal teams to explain products and adoption deployment schedules
  • Document technical requirements, schedules, goals/metrics, and customer interactions
  • Conduct validation for product use-cases and technical feasibility for product launch
  • Respond to technical concerns and problems, ensuring smooth implementation and launch
  • Engage with customer marketing, product, and engineering teams to understand their goals for using Braze and how the platform will fit into their tech stack
  • Support Strategic Onboarding Manager and Success Manager by providing tactical response and strategic solutions to use cases and translating these into actionable steps for customers; including delivering onsite trainings
  • Contributes to the design of technical and product adoption plans and scopes of work in partnership with the customer to suit their marketing requirements.
  • Support new customers in achieving effective and efficient SDK and API integrations as well as overall deployment of campaigns with Braze
  • Design and deliver marketing, product, and technically focused workshops to meet client needs and exceed expectations.
  • Efficiently deliver enablement training and workshops, both online and onsite, to Clients.
  • Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
  • Provide support to the wider Strategic Customer Success Organization by tackling day-to-day needs and responsiveness for functional product and technical use cases

Please note this job description cannot possibly cover every duty you may need to undertake, you you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

  • 1-5+ years relevant experience in a related area, for example marketing, mobile marketing, implementation, technical support, business analyst, and/or customer success professional working with Enterprise/Strategic accounts
  • You are an excellent communicator
  • You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming.
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
  • You’re known for being a “team player.”
  • You are a problem solver, with a high level of intellectual curiosity.
  • You see opportunity and growth in learning more about what you do and how it impacts others.

Braze Culture

A great culture that delivers excellent benefits, and where openness, curiosity, collaboration and career growth are encouraged and supported. You will also have the opportunity to work, daily, with Braze’s clients, many of whom are the most innovative and exciting global brands in the world.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Excellent medical, dental, and vision coverage for you and your dependents
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans
  • Daily catered lunches and fully stocked kitchen with snacks and beverages
  • Collaborative, transparent, collegial and fun loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

Read Full Job Description

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Continuing Education stipend
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