Solutions Engineer
Who We Are:
We are changing how banking is done in the United States. Our founders used to run a credit union and saw first-hand how backwards the banking status quo is. We founded Narmi because we believed banking could better serve both the financial institution and its members.
Today, we're delivering on that vision with features like online account opening, automatic savings, and in-app customer support. We're processing millions of dollars in transactions annually and our beautiful, intuitive online banking experience has helped thousands of people save money and budget for the future. The best part? Our customers love us and we're growing over 100% annually!
What You'll Do:
You’ll be Narmi’s first Solution Engineer! While you’ll report directly within the Engineering Department, you’ll work closely across Sales, Product and Customer Success to be the primary technical face of the company to our customers. This is a true cross-functional role and the best way to get involved across the organization. You’ll learn the ins-and-outs of our products so that you can triage any technical support inquiries and consult our clients on best practices. Lastly, you’ll work independently or as a pair to fix and test bugs as well as to develop new features.
Responsibilities:
- Respond to all technical client requests and issues while continuing to educate our clients on the use of the platform
- Educate and consult our clients on configuration options and other solutions
- Reproduce issues and dive into our stack to determine the root cause
- Build out technical documentation and knowledge based articles for our platform
- Drive product conversations based on needs and problems learned during client interactions
- Work across Engineering, Sales, Product and Customer Success to understand problems and architect solutions
- Directly contribute to our code base through regular pull requests that address bugs, client issues and new feature work
Minimum Qualifications:
- You are personable, self-motivated, detail-oriented, and are eager to learn
- BS degree in Computer Science or equivalent work experience
- At least 3 years of professional work experience as a Solutions Engineer, QA Engineer, Test Engineer or Software Engineer
- Native proficiency and communication skills in verbal and written English
- Located or willing to work in New York City
- United States citizen or authorized to work in the United States
Preferred Qualifications:
- Advanced proficiency in some of the following: Python (especially Django or DRF), JavaScript, React, Vue, React Native, Terraform, Ansible, and/or Linux administration
- Experience at a startup or financial technology firm
Why You Should Join:
- Full Transparency – we communicate our successes and our failures. Successes are celebrated and failures are analyzed to understand how we can do better.
- Opportunity for Growth – if you are a top performer, you will be rewarded. We are a meritocracy and would like to see you succeed.
- Always Be Learning – we want Narmi to be the best job you ever have. Our leadership team is personally committed to ensuring you develop on a personal level while working at Narmi.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.