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Spring Health
Our mission: eliminating every barrier to mental health.
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VP, Customer Success

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Our mission: to eliminate every barrier to mental health. 


Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.


From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $100M to date from prominent VCs including Tiger Global, Northzone, Rethink, Work-Bench, RRE, and General Catalyst.


About the VP, Customer Success at Spring Health:


Spring Health’s Partnership Success team is responsible for the flawless implementation of our new customers, the support of roll-out, the driving of ongoing utilization and adoption and ultimately the management of renewals and additional revenue opportunities. 


Your mission as a VP of Customer Success will be to ensure the success and retention of Spring Health customers across all segments with a focus on our Enterprise segment. You will think strategically about the continual improvement of the customer and member journey and execute on plans to do the same. You will also focus on thought leadership and industry expertise to develop a strong base of influential clients who are Spring advocates, references and trusted partners.

What you will do:

  • Work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals
  • Oversee a high performing Partnership Success organization
  • Own and lead strategy and execution for customer renewals and expansion including creating playbooks, templates and measurement standards to drive meaningful success practices
  • Establish yourself as a trusted advisor to our customers including the building of close executive relationships with key customer stakeholders 
  • Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions
  • Ensure customer delight that drives customer advocacy opportunities
  • Continually identify opportunities to improve the customer experience by providing a feedback loop to the Product team
  • Represent the voice of the customer to inform our sales process and product roadmap

Who:

  • Someone who is whip-smart, exudes confidence and charisma, is great under pressure and understands how to sell 
  • Has created and grown a Partnership Success team from scratch at a very successful hyper-growth B2B company that services Fortune 500 organizations.
  • Has worked in the HR Benefits space
  • Thrives in the ever-changing (and slightly chaotic!) world of a fast-growing company
  • See yourself as a doer-manager and aren’t afraid to get your hands dirty
  • Deeply care about customer interactions and understand how they can elevate the brand
  • Results-driven mentality, with a bias for speed and action Have exceptional communication, time management and problem solving skills
  • Proven negotiation skills at the executive level
  • 10+ years experience in Customer Success / Account Management / Relationship Management, including in a B2B SaaS environment
  • Experience defining, tracking, and managing Customer Success KPIs
  • Excellent time management, analytical, and communication skills
  • Experience working with Wellness teams preferred

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Members Come First We are genuine member advocates.

Move Fast to Change Lives We build with urgency and intention.

Take Ownership We extend trust and hold ourselves accountable.

Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.

Science Will Win We will achieve impact by innovation and evidence based frameworks.

Candor with Care We are open, honest and empathetic.

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Debbie Markowitz
Chief Financial Officer
GOOD JUDGMENT
Structure that isn’t stifling
Debbie Markowitz believes in giving team members the proper context, such as the larger business objectives behind a project, to inform their decision-making processes. “I encourage my team to take problem-solving as far as they can, and then to quickly ask for help to remove blockers,” the Spring Health CFO said. “When you provide a challenging growth opportunity, it’s also important to remind your teams that they can take risks, ask for help, make mistakes and even fail — as long as they have the key knowledge to continue their development.”
Debbie Markowitz believes in giving team members the proper context, such as the larger business objectives behind a project, to inform their decision-making processes. “I encourage my team to take problem-solving as far as they can, and then to quickly ask for help to remove blockers,” the Spring Health CFO said. “When you provide a challenging growth opportunity, it’s also important to remind your teams that they can take risks, ask for help, make mistakes and even fail — as long as they have the key knowledge to continue their development.”
Leadership starts with building the right team to actualize the company’s vision.
LeMari Porter
Customer Success Manager
DEI SUPPORT
Bring your authentic self to work
A founding member of the LGBTQ+ Employee Resource Group “OutSpring,” LeMari Porter appreciates Spring Health’s commitment to creating spaces for employees to not only be heard, but to step up and take the lead. “I’ve never had the chance to work somewhere where I can actively see the foundational parts of an organization grow and feel like I can jump in,” he said. “Leadership’s commitment to organic, internal growth — seeing not only resources, but executive sponsorship for these growth opportunities — has been crucial in their continued success.”
A founding member of the LGBTQ+ Employee Resource Group “OutSpring,” LeMari Porter appreciates Spring Health’s commitment to creating spaces for employees to not only be heard, but to step up and take the lead. “I’ve never had the chance to work somewhere where I can actively see the foundational parts of an organization grow and feel like I can jump in,” he said. “Leadership’s commitment to organic, internal growth — seeing not only resources, but executive sponsorship for these growth opportunities — has been crucial in their continued success.”
There aren’t a lot of people who look like me in mental health. I wanted to change that.
Manas Kulkarni
Director of Revenue Operations
GEEK SQUAD
Pocket protectors welcome
No swirlies here. Director of Revenue Operations Manas Kulkarni has nothing but affection for his erudite colleagues. “I recently described my teammates as ‘joyful, committed nerds,’ and I meant every word!” Kulkarni said. “Everyone I’ve met has a personal reason why they’re working at Spring Health and cares not only about getting the work done, but doing it well. When I tell friends and family about Spring Health, the most consistent reaction I get is: ‘It’s awesome that you get to work on something you actually care about.’”
No swirlies here. Director of Revenue Operations Manas Kulkarni has nothing but affection for his erudite colleagues. “I recently described my teammates as ‘joyful, committed nerds,’ and I meant every word!” Kulkarni said. “Everyone I’ve met has a personal reason why they’re working at Spring Health and cares not only about getting the work done, but doing it well. When I tell friends and family about Spring Health, the most consistent reaction I get is: ‘It’s awesome that you get to work on something you actually care about.’”
This is the first time I’ve felt so personally connected to a mission. Even on frustrating or long days, it’s helpful to remember what we’re trying to achieve.

What are Spring Health Perks + Benefits

Spring Health Benefits Overview

Spring Health offers employees benefits and perks across multiple categories. Internal benefits include the mental health benefit of 20 no-cost therapy sessions per year for you and your dependents. We also are able to provide employees with discounts including those for gym memberships, cell phone plans, and entertainment/travel. Through Sequoia, employees also receive medical, dental, vision, and life insurance as well as access to financial wellbeing with our 401K match of 2% after 90 days of employment. Additional we offer 4-4.5 months of fully paid parental leave, and a $1000 Professional Development stipend.

Culture
Partners with nonprofits
Spring Health matches up to $200 per year donation matching to support your favorite cause as a team member.
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Projected launch is Q1 2022.
Diversity manifesto
Diversity employee resource groups
Our team members created five employee resources groups who meet on a monthly basis to provide professional development, community building, celebrate cultural milestones, and support company goals
Hiring practices that promote diversity
Actively source diverse candidates, post to channels to promote diversity, partnership with Diversityjobs.com, and diverse hiring panels.
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability insurance
Dental insurance
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision insurance
Spring Health offers a vision plan through VSP Vision Standard
Health insurance
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500.
Life insurance
Pet insurance
Discounts on Pet Insurance through Sequoia who is our benefit portal provider.
Mental health benefits
Access to 12 cost free visits to the Spring Health network of therapists, medication management providers, and coaches. This renews on January 1st each year and applies to your dependents as well
Transgender health care benefits
Wellness days
Abortion travel benefits
Spring Health will cover the cost of employees and their dependents who need to travel to another location to access gender affirming care services in addition to abortion care services
Financial & Retirement
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
401(K) matching
Spring provides a 2% 401(k) match to full-time employees to help you save for retirement and invest in your future.
Company equity
Spring Health offers stock options for all full time employees with a 4 year vesting period,
Performance bonus
Performance bonus for sales, customer success, strategic accounts and specialty roles.
Charitable contribution matching
Matching up to $200 in charitable contributions per team member, per year.
Child Care & Parental Leave
Childcare benefits
Team member receive access to Bright Horizons® child care, back-up care, and elder care.
Generous parental leave
4-4.5 months of fully paid parental leave dependent on if you are the child bearing or non-child bearing parent. Depending on the state a portion is paid and the remainder is topped.
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Sabbatical
Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
We offer pre-tax account for parking and transit
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

You and your family need support, that’s why we give you a robust set of benefits. Our top benefits at a glance:

-Medical, dental, vision coverage starting on day one
-20 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents
-Unlimited paid time off in addition to 12 paid holidays
-4-4.5 months of fully paid parental leave
-Competitive salary plus company equity

View full list of perks + benefits
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