Salesforce Administrator

Responsibilities

• Collaborate with Go-to-Market Leaders to understand the needs of the business and devise Salesforce solutions to ease the operations of Sales and Customer Support Teams

• Keep up to date with new SFDC features and releases to use all tools at our disposal and optimize builds

• Work on more complex system customizations and special projects as identified by management

• Resolving tickets and troubleshooting issues

• Providing responsive support to maintain user satisfaction

• Managing critical user lifecycle processes, including onboarding/offboarding and team structure changes

• Managing roles, profiles, permissions, and public groups

• Implementing changes such as Flows, fields, dashboards, and page layouts.

• Testing and deploying updates to improve functionality

• Developing training materials and rolling out new processes

• Conducting sessions to improve platform adoption

• Performing data loads and ensuring data accuracy and reliability

• Supporting larger Salesforce projects, such as integrations and automation

• Enhancing platform capabilities by refining processes and supporting new initiatives

• Managing internal/external Salesforce resources

Requirements

• Experience as primary Salesforce Administrator

• Salesforce administration certifications and experience, including Sales Cloud.

• Expertise with Salesforce configuration changes (e.g., Flows, dashboards).

• Knowledge and curiosity about the Advertising, Media, Data and Measurement landscape much preferred but not required

• Ability to partner with Go-to-Market, Finance and Executive Leadership

• Experience with Claude AI, including building custom skills, using Claude Cowork as an efficiency tool, and leveraging it as a Go-to-Market resource

• Willingness to accommodate internal stakeholders that work across multiple time zones

• Experience with Salesforce Forecasting module

• Bachelor's Degree

• Experience with Google Workspace, JIRA, Slack

Tech Stack Nice To Have's

• People.AI

• HubSpot

• Slack Salesforce Integration

• Mulesoft