The Salesforce Administrator will maintain and optimize SFDC solutions for Samba TV's sales and customer support operations, ensure user satisfaction, manage systems, and develop training materials. Responsibilities include implementing changes, troubleshooting issues, and supporting larger Salesforce projects.
Samba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant.
Samba is seeking a Revenue Systems Administrator who is an experienced Salesforce certified Admin who is looking to own the whole GTM Tech Stack. The ideal candidate excels in a fast paced environment and ties to tools together to help the Revenue Org move quickly. They have experience leveraging AI Tools to optimize system use and efficiencies for GTM Team Members.
What you'll do
• Own and administer Samba’s GTM tech stack, including Salesforce (Sales Cloud), Gong, People.AI (Backstory), Slack Elevate, and associated plug-in tools
• Partner with Go-to-Market, Finance, Marketing Operations, and Executive Leadership to understand business needs and design system solutions that improve Sales and Customer Success operations
• Manage day-to-day administration across all GTM platforms: user lifecycle (onboarding/offboarding), roles, permissions, profiles, and team structure changes
• Implement and maintain Salesforce configuration changes including Flows, fields, dashboards, page layouts, and the Forecasting module
• Administer and optimize Gong call intelligence — manage team structure, scorecards, trackers, and integration with Salesforce
• Maintain and evolve People.AI/Backstory for activity capture, pipeline insights, and rep performance visibility
• Collaborate with the Marketing Operations team to ensure clean data flow between HubSpot and Salesforce, and support cross-functional GTM initiatives
• Resolve support tickets and provide responsive troubleshooting across all GTM systems
• Perform data loads and ensure data accuracy, integrity, and reliability across platforms
• Develop training materials and conduct enablement sessions to drive platform adoption
• Test and deploy updates, integrations, and automation across the GTM stack
• Keep current with new features and releases across all platforms to continuously optimize the stack
• Manage relationships with external system vendors and internal stakeholders across multiple time zones
• Partner with Go-to-Market, Finance, Marketing Operations, and Executive Leadership to understand business needs and design system solutions that improve Sales and Customer Success operations
• Manage day-to-day administration across all GTM platforms: user lifecycle (onboarding/offboarding), roles, permissions, profiles, and team structure changes
• Implement and maintain Salesforce configuration changes including Flows, fields, dashboards, page layouts, and the Forecasting module
• Administer and optimize Gong call intelligence — manage team structure, scorecards, trackers, and integration with Salesforce
• Maintain and evolve People.AI/Backstory for activity capture, pipeline insights, and rep performance visibility
• Collaborate with the Marketing Operations team to ensure clean data flow between HubSpot and Salesforce, and support cross-functional GTM initiatives
• Resolve support tickets and provide responsive troubleshooting across all GTM systems
• Perform data loads and ensure data accuracy, integrity, and reliability across platforms
• Develop training materials and conduct enablement sessions to drive platform adoption
• Test and deploy updates, integrations, and automation across the GTM stack
• Keep current with new features and releases across all platforms to continuously optimize the stack
• Manage relationships with external system vendors and internal stakeholders across multiple time zones
Who You Are
• Proven experience as a primary Salesforce Administrator, including Sales Cloud certification
• Power user of Slack; experience with Slack AI/Elevate
• Experience working cross-functionally with Marketing Operations teams and familiarity with HubSpot as a collaborator (not required to be the HubSpot admin)
• Expertise with Salesforce configuration (Flows, dashboards, page layouts, Forecasting)
• Experience with Claude AI, including building custom skills, using Claude Cowork as an efficiency tool, and leveraging it as a GTM resource
• Strong ability to translate business requirements into scalable system solutions
• Experience with Google Workspace, JIRA, and Slack
• Willingness to support stakeholders across multiple time zones
• Bachelor's degree
• Knowledge of the Advertising, Media, Data, and Measurement landscape a plus
• Power user of Slack; experience with Slack AI/Elevate
• Experience working cross-functionally with Marketing Operations teams and familiarity with HubSpot as a collaborator (not required to be the HubSpot admin)
• Expertise with Salesforce configuration (Flows, dashboards, page layouts, Forecasting)
• Experience with Claude AI, including building custom skills, using Claude Cowork as an efficiency tool, and leveraging it as a GTM resource
• Strong ability to translate business requirements into scalable system solutions
• Experience with Google Workspace, JIRA, and Slack
• Willingness to support stakeholders across multiple time zones
• Bachelor's degree
• Knowledge of the Advertising, Media, Data, and Measurement landscape a plus
Tech Stack Nice To Have's
• Gong
• People.AI/Backstory
• HubSpot (admin experience a plus)
• Mulesoft
• ZoomInfo / data enrichment tools
• Additional GTM plug-in tools
• People.AI/Backstory
• HubSpot (admin experience a plus)
• Mulesoft
• ZoomInfo / data enrichment tools
• Additional GTM plug-in tools
Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.
Samba TV New York, New York, USA Office
114 W 26th St, New York, NY, United States, 10001
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