Scale Account Manager, Mid-Market

About monday.com

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

About The Role

We’re looking for an Account Manager to join our growing Scale team in NYC! At monday.com, we’re passionate about building an amazing product and delivering an exceptional customer experience. Our clients love the platform, and it’s incredibly rewarding, and fun, to guide them to success while driving real business outcomes.

What You'll Do

• Own a portfolio of early adopter and expansion accounts, including renewals, driving adoption, retention, and growth.

• Identify signals for expansion opportunities and execute upsells, cross-sells, and outbound campaigns to generate additional revenue streams.

• Serve as a trusted advisor, consulting with customers on processes and challenging leaders to drive meaningful change.

• Manage the full sales cycle, from prospecting and outbound engagement to negotiation and closing.

• Deliver high-touch relationship management and proactive account planning to maximize customer value.

Requirements

• 3+ years of B2B SaaS sales experience with a proven track record in upsells, cross-sells, expansion, and renewal ownership.

• Experience in high-volume, high-velocity sales environments, including outbound prospecting.

• Skilled at managing the full sales cycle and building relationships with key stakeholders and decision-makers.

• Exceptional customer-facing and presentation skills with credibility across leadership levels.

• Strong written and verbal communication, empathy, and high energy.

• BA/BS degree or equivalent experience.

What monday.com can offer you:

• Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall.

• Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide

• Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success

• Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we

• A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more

Consulting

Joining our team means you're architecting how organizations run in the AI era. You'll turn AI into high-value solutions for 250,000+ customers including 60% of the Fortune 500. You’ll act as a trusted advisor backed by a strong GTM engine and over $1B in ARR. Using our foundational platform and advanced agents, you'll help the world's largest brands automate and scale their impact end-to-end.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws

Please note that this role is on a hybrid model of 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.