Senior Account Manager, Ad Serving (Technical Account Manager)

| New York, NY, USA | Hybrid
Employer Provided Salary: 85,000-105,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Senior Account Manager, Client Success
Broomfield, CO
New York City, NY
Hybrid Schedule (M/F remote, T/W/TH in-office)
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!
If you enjoy finding the root cause of an issue, are motivated to make clients successful, and thrive in a team environment, we have the role for you.
As a Senior Account Manager, Client Success - Ad Serving, you will work on SpringServe, our premium CTV adserver. The largest CTV publishers and TV manufacturers in the world use SpringServe to power and manage the monetization of their CTV apps.
In this role you will be challenged on all fronts. This truly is a generalist position. You will interface with clients daily, and should be a strong advocate for customer success. Additionally, sharp analytical and troubleshooting skills for hard technical problems that come your way are a must.
You will need to enjoy working in a dynamic culture and being a self-starter. While you'll be a member of an all-star team, you will have a lot of autonomy in your daily responsibilities and will have to take ownership of understanding client's problems and solving them.
On a daily basis, you will be responsible for making clients successful on our platform. This will include migrating new clients to our platform, understanding a client's business thoroughly, brainstorming with clients to find their optimal setup, communicating client needs to product, and troubleshooting technical problems in a client's set up that arise. A combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills are a must.
In this role you will:

  • Own the migration and success of a client on SpringServe
  • Troubleshoot complex technical issues in a client's set up
  • Develop a strong understanding of each client's business
  • Collaborate with clients to find their optimal setup on SpringServe
  • Educate clients on SpringServe and in ad tech
  • Help to define a migration plan for new clients
  • Have responsive communication to client questions


A combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills are a must.
We're looking for someone with:

  • 4+ years of working experience
  • A desire to make clients successful on our platform
  • Strong analytical and troubleshooting skills to solve client's technical problems
  • Strong project management skills
  • Strong communication skills to discover clients' root issues and to navigate solutions with them


It's a plus if someone has:

  • Knowledge of video advertising, including CTV
  • Knowledge of SQL, Python, and Pandas
  • Experience providing technical support for clients of a SaaS platform


Total Rewards Include
Comprehensive Perks and Benefits:

  • Comprehensive Healthcare Coverage for You and Your Family from Day One
  • Generous Time Off
  • Holiday Breaks and Quarterly Wellness Days
  • Equity and Employee Stock Purchase Plan
  • Family-Focused Benefits and Parental Leave
  • 401k Retirement Savings Plan with Employer Match
  • Disability and Life Insurance
  • Cell Phone Subsidy
  • Fitness and Wellness Reimbursement


Company Culture:
We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

  • Community Service and Volunteer Events
  • Company-Matched Charitable Contributions
  • Wellness Coach and Mental Health Support


Magnite Invests in You:

  • Career Development Initiatives and a Career Growth Framework
  • Culture and Inclusion Programs
  • Bonusly Peer-to-Peer Recognition Program


About Us
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.
In Colorado, the base salary range for this position is: $85,000 - $95,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).
In New York, the base salary range for this position is: $95,000 - $105,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).
Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.
Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.
Want to learn more about us?
Check out our blog for Magnite announcements and Ad Tech industry news!

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Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • HadoopFrameworks
    • HBaseDatabases
    • MySQLDatabases
    • WordpressCMS
    • HubSpotCRM

Location

New York, NY

An Insider's view of Magnite

What are some social events your company does?

Our team does work from breweries a few times a month or quarter which is fun way to work and have a relaxing brew outside of the office also after hours we have gaming nights every few months where we just get to play video games with our team.

Neil

Software Automation Engineer

How do you collaborate with other teams in the company?

In my department, we work with many different teams and the open concept workspace and use of Slack really aids in making that easy!

Dakotah

Account Coordinator

What does career growth look like on your team?

Making significant contributions to the codebase, being put in charge of projects, being given the ability to merge code, promotion to senior software engineer (or whatever position is appropriate for your skill level), and assisting others in their projects as needed.

Shane

Software Engineer

What are Magnite Perks + Benefits

Magnite Benefits Overview

SpotX (now part of Magnite) offers a competitive benefits package for our global team including: Equity and Employee Stock Purchase Plan, Pension and Retirement Savings Plan in Several Countries, Comprehensive Healthcare Benefits for You and Your Family, Generous Time Off, Holiday Breaks and Summer Fridays, Family-Focused Leave Benefits, and Cell Phone Subsidy. We also invest in you: through:Performance Management, and Investment in Diversity Initiatives, Bonusly Peer-to-Peer Recognition Program, Turning Recognition into Tangible Perks and Magnite Swag, Community Service Events, Wellness Coach—Meditate and Recharge with an Unlimited User Account for You and a Plus One.

Culture
Volunteer in local community
Community and collaboration are important values at SpotX. As such, we have a team the supports employee engagement, company activities and community involvement.
Partners with nonprofits
Through our SpotX for Change program which matches up to $250 per year of employee donations to charities, SpotX contributed over $35K to charitable organizations in 2019. Supporting 75+ charities.
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
SpotX understands the complexity of working from home during a pandemic and provides employees with a flexible work schedule that includes flexible start and end times, as needed.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
With the addition of our Employee Resource Groups like "Parents & Caregivers", we can offer support (like advocacy, benefits info and camaraderie) to those who share life circumstances.
Hiring practices that promote diversity
Some of our 2020 goals include: equal gender representation on interview panels, sourcing underrepresented candidates nationally, expanding into remote hiring and enhanced mentorship programs.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Flexible spending account options are available with dependent care reimbursement and medical reimbursement account options allowing you to set aside pre-tax dollars for certain expenses.
Disability insurance
Short-Term Disability covers 60% up to $2,500 of weekly salary after 14 days of disability. Long-Term Disability covers 60% up to $10,000 of monthly salary after 90 days of disability.
Dental insurance
Vision insurance
Health insurance
Our health and welfare plan includes medical, dental, vision and prescription drug coverage from major national carriers. Domestic Partner coverage is also available.
Life insurance
Wellness programs
Team workouts
Mental health benefits
Join SpotXers in kickball and softball teams, organized evening and weekend activities like mountain biking and climbing, and more ping pong than you could ever want to play.
Financial & Retirement
401(K)
SpotX is committed to helping its employees save for the future, by offering a 401k plan, including multiple investment choices and matching. We also offer financial planning support.
401(K) matching
Company equity
NASDAQ: MGNI
Employee stock purchase plan
NASDAQ: MGNI
Performance bonus
Charitable contribution matching
Philanthropy is an important value at SpotX. SpotX's Gift Matching Program matches contributions from eligible employees to non-profit organizations. Bolstering your contributions to worthy causes!
Child Care & Parental Leave
Generous parental leave
We provide 12 weeks of leave for childbirth and 4 weeks for parental leave including paternity, surrogacy, or adoption.
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Customize pre-tax deductions to help pay for your commute to and from work. If your commute changes throughout the year, make adjustments on the fly to your contributions.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
SpotX Gym Reimbursement program is designed to help employees stay motivated and achieve their fitness goals. SpotX will pay 50% up to $600/year for full-time salaried employees.
Onsite gym
Professional Development
Job training & conferences
In addition to onsite job training and conferences, we offer Lynda.com, a leading online learning platform that helps anyone learn business, software, technology and creative skills to achieve goals.
Tuition reimbursement
For education opportunities that SpotX approves, the company will reimburse eligible employees 50% of the cost of the education tuition up to a maximum of $5,250 annually.
Lunch and learns
Promote from within
Mentorship program
Our mentorship program varies by department but may include 1-to-1 buddy program or career support by executive level leaders.
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Work-life balance. Unlimited PTO (work it out with your team first!), company closed from Christmas to New Years. Make a real difference - your code reaches millions of people as soon as you release it. Work in a fun, casual, team environment. We care about our employees and aim to offer competitive salaries, benefits, development programs and career pathing to support longevity at SpotX.

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