Senior Benefits Administration Services Analyst - Defined Benefits

Senior Benefits Administration Services – Defined Benefits

About the Role

The Senior Benefits Administration Services professional is responsible for administering and supporting defined benefit pension plans while ensuring compliance with plan provisions, regulatory requirements, and service level agreements. This role serves as a subject matter expert and partners with internal teams, clients, vendors, and participants to deliver accurate and timely pension administration services.

Responsibilities

• Administer defined benefit pension plans in accordance with plan documents and applicable regulations.
• Review and process retirement calculations, benefit commencements, distributions, and participant transactions.
• Research and resolve complex participant inquiries and escalated issues.
• Ensure compliance with ERISA, IRS, and other regulatory requirements.
• Perform quality reviews and audits to maintain data integrity and accuracy.
• Analyze pension calculations and validate system outputs.
• Support annual administration activities, including valuation, testing, and regulatory reporting.
• Collaborate with clients, actuaries, vendors, and cross-functional teams to ensure service delivery standards are met.
• Identify process improvements and implement best practices to enhance efficiency and accuracy.
• Assist with special projects, system implementations, and client initiatives.
• Mentor and provide guidance to team members on defined benefit processes and procedures.
• Maintain detailed documentation and ensure adherence to established policies and procedures.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of benefits administration experience with a strong emphasis on defined benefit pension plans.
• Knowledge of ERISA, IRS regulations, and pension administration practices.
• Experience performing pension calculations and interpreting plan documents.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience with pension administration systems and related technologies preferred.

Preferred Qualifications

• CEBS designation or progress toward certification preferred.
• Experience supporting large corporate or outsourced benefits administration clients.
• Previous experience mentoring or leading team members.
• Knowledge of process improvement methodologies and quality controls.

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($69,000 - $81,000)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.