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About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location: NYC
Hybrid
Full-time
Role summary:
We're looking for a commercially minded self-starting Senior Enterprise Client Success Manager to manage our most strategic clients in the Americas region, enabling them to scale through making payments frictionless, driving acquisition of new merchants, and growing the Mass Payout solution stack through building trusted relationships with both key team members and client decision makers to help customers realize value from Payoneer’s seamless payment capabilities.
The ideal candidate has proven Fintech/payments industry experience and is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.
What you’ll do:
- Manage Payoneer’s Enterprise client relationships at the senior level through understanding clients’ business, industry, payment needs & flows, growth opportunities
- Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process
- Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy, social platform, eCommerce, freelancer, content distribution, and others)
- Develop and drive the overall long-term strategy for accounts, aligned to customer business objectives, while prioritizing cross and up sell opportunities
- Negotiate commercial & contractual terms, contract renewals, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives
- Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
- Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives
- Display accountability, adaptability, helpfulness, and focus to better support our clients to maintain client health
Who you are:
- 8+ years of experience in a client-facing role in high growth technology companies, ecommerce/payments firms, fintech space or in a financial institution
- Bachelors Degree
- Successful track records of achieving commercial targets
- Data-driven and analytical mindset
- Analytical problem solver, customer obsessed, team oriented
- Ability to work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance
- Work autonomously to own all aspects of the client relationship and be the client’s advocate within Payoneer
What we offer:
- Discounted medical, dental, and vision insurance (coverage starts on day one) HSA and FSA
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO, paid holidays, and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This role is eligible for a quarterly commission plan.
The annual base salary range for this position is: $150,000 - $175,000.
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Payoneer New York, New York, USA Office
195 Broadway, floor 27, New York, NY, United States, 10007
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