The Senior Field Technician will provide local area and Branch onsite support for FLASH customers. Our technicians are responsible for managing the Flash onsite installation. This includes supporting associated installation contractors, starting up and testing the equipment and providing onsite training to the client. The Senior Field Technician will represent Flash for the duration of the installation and communicate project updates to the Project Manager, Area GM, and the client. 

This role is remote in the Kansas City, Missouri area.

The Senior Field Technician will be responsible for:

• Providing area onsite support across multiple garages and parking lots that use all different types of FLASH PARCS equipment, ensuring that the FLASH equipment is fully functioning as well as troubleshooting issues that may arise
• Overseeing the onsite installation tasks, when an installation occurs; this includes supporting associated installation contractors, making low voltage terminations, completing network installation, starting up and testing the equipment, and providing onsite training to the client
• Communicating project updates to the Project Manager and repairs to the client
• Documenting issues/resolutions daily in a ticketing system
• Working with supervisors to schedule/coordinate work and repairs for hardware failures that require contracted vendor involvement
• Wearing and using PPE in accordance with our policies as reviewed in our FLASH University PPE Course
• Mentor and train new hires and Field Technicians on product and skill knowledge, as needed

Experience & Knowledge:

• Experience with increasing responsibility in a technical field, preferably in a parking industry related environment, typically acquired through 10+ years of experience
• Experience communicating with colleagues and customers in a technical support environment
• PARCS experience, Access Control/CCTV experience, CompTIA A+, Network+ certifications are preferred
• Comfortable using hand tools and a multimeter
• Developing understanding of FLASH software solutions, capabilities, and installations; including a solid understanding of FLASH hardware and associated troubleshooting techniques
• Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope
• Ability to read, write, speak, and understand the English language in a business environment.
• Ability to work autonomously in an uncontrolled environment (parking garage)
• Experience with troubleshooting methodologies & quality testing
• General experience with low and high voltage wiring or commercial electrical knowledge
• General knowledge of LAN/WAN networks and associated components
• A valid U.S. Driver’s License if a company vehicle is assigned
• Bachelor’s Degree, Associate Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred

What you will do:

• Manage installations with the guidance of Project Managers - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project
• Commission and test all aspects and functionality of Flash equipment at the completion of installation
• Continuously service, troubleshoot, and resolve issues
• Ensure client is fully educated and trained on use and maintenance of all hardware, systems, and equipment
• Exhibit strong professional business ethics, including building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating FLASH’s core values