Senior IT Support Specialist

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities:
Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
Addressing and mitigating technology-related issues for employees, i.e. desktop support
Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
User account administration including on and off-boarding of employees
Evaluating and testing new technologies
Working with software and hardware vendors
Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
Supporting executives with IT-related issues
Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
Phone and remote support for Tempus clients
Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees
Qualifications:
Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
Installing and supporting security products like endpoint and anti-virus/malware protection
Basic network and VOIP phone system troubleshooting
Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
Proficiency in supporting both Mac OS-X and Microsoft Windows
Experienced with supporting remote, on-site, and hybrid users
Ability to work in fast-paced, agile environments, including off-hours support
Minimum of 2 years in an IT related field and/or relevant customer service role
Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
General familiarity with Microsoft SCCM
General familiarity with Mobile Device Management (MDM) applications
Google Suite Admin experience
Previous experience coordinating with DevOps and/or information security teams
Previous experience in the healthcare sector
Professional certifications such as ITIL Foundations or Comptia A +.
BS in Computer Science, Information Systems, or related field

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CHI - $80,000 - $95,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.