Senior Manager, Internal Communications

Hi, we're Oscar. We're hiring a Senior Manager, Internal Communications to join our communication team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Senior Manager, Internal Communications leads the strategy, governance, administration, and content development for Oscar’s intranet and helps shape high-quality internal communications across the company. This role advances Oscar’s culture and strategy by ensuring employees can easily find trusted information, understand what matters most, and connect their work to the company’s mission and goals.

This role owns the intranet’s editorial and operating model—from information architecture, content standards, publishing processes, and analytics to day-to-day administration and continuous improvement. The Senior Manager partners with stakeholders across the company to turn complex business priorities, organizational change, and culture moments into clear, strategic, employee-centered content.

The role operates independently across multiple functional areas, advises stakeholders on communication and content strategy, and develops forward-looking roadmaps that strengthen employee understanding, engagement, and alignment. It requires exceptional writing and editing, strong judgment, an understanding of digital content best practices, and the ability to bring structure to ambiguous priorities.

You will report into the Associate Director, Internal Communications.

Work Location: This position is based in our New York, NY office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $135,792 - $178,227 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Set and lead the strategic vision, roadmap, governance, and ongoing administration for Oscar’s intranet, ensuring it advances company strategy, reinforces culture, and serves as a trusted, intuitive destination for employee information and communications.
• Develop and maintain intranet content standards, editorial processes, information architecture, publishing workflows, ownership models, and governance practices that improve content quality, consistency, findability, and alignment to company priorities.
• Create, edit, and manage strategic intranet content—including company updates, evergreen resources, leader communications, FAQs, change-management materials, employee tools, and culture content—that helps employees understand, connect to, and act on Oscar’s priorities.
• Partner with cross-functional stakeholders and senior leaders to assess strategic objectives, employee impact, audience needs, timing, sensitivity, and channel requirements; provide recommendations on messaging, format, placement, sequencing, and ongoing content maintenance.
• Use intranet and channel analytics, employee feedback, search behavior, and content performance data to identify opportunities to improve employee understanding, engagement, usability, content relevance, and the overall employee experience.
• Draft, edit, and provide strategic writing support for internal communications that advance company strategy and culture, including executive and leader communications, companywide announcements, newsletters, talking points, presentations, manager toolkits, and other employee-facing materials.
• Compliance with all applicable laws and regulations 
• Other duties as assigned 

Requirements:

• Bachelor’s degree in Communications, English, Journalism, Public Relations, Marketing, Business, or a related discipline; equivalent practical experience may be considered.
• 6+ years of experience in internal communications, employee communications, corporate communications, content strategy, editorial, digital communications, intranet management, or a related discipline.
• Demonstrated experience managing or substantially contributing to an employee intranet, knowledge base, digital content platform, or comparable channel.
• Demonstrated experience writing and editing clear, audience-appropriate content for varied employee audiences and business needs.

Bonus points:

• Experience developing intranet strategy, governance, information architecture, content operations, editorial calendars, publishing workflows, and measurement practices.
• Experience administering LumApps or a comparable enterprise intranet/content management platform, including publishing, permissions, search optimization, analytics, and content lifecycle management.
• Experience working in healthcare, health insurance, or another highly regulated or complex environment—and translating business, regulatory, operational, or sensitive information into clear, accurate, and actionable employee communications.
• Experience advising senior leaders and cross-functional stakeholders on content strategy, employee experience, message clarity, channel selection, timing, and change-management considerations.
• Strong writing, editing, project management, stakeholder management, organizational, and employee judgment skills; experience using content performance data, web analytics, search data, or employee feedback to improve digital content and communications.