Senior Manager, Operations Support

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager, Operations Support at RXO, you’ll create a highly engaged workforce that continuously performs improvement activities. You’ll coach and mentor your team to ensure that all responsibilities are performed in alignment with the company’s values and within the framework of RXO’s Lean Operating System. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

What your day-to-day will look like:

• Oversee operations of NYC Same Day.

• Cross-Account Collaboration/Support for Dedicated Operations

• Lead/direct all support functions of the distribution center, including site safety and security, administration, quality/continuous improvement, quality management, maintenance and training
• Lead the site’s safety program to ensure all safety procedures comply with company policies, as well as local, state and federal rules and regulations; advise Operations on safety concerns and preventive actions
• Oversee all peak planning and new initiatives developed by the customer
• Provide operations team support to ensure service-level standards and contractual customer obligations are met
• Identify growth opportunities with current customers by promoting enhanced service and/or cost savings to the customer; partner with site leadership in customer visits, conference calls and problem-solving efforts
• Track, record and maintain quality data; monitor operations and quality processes and troubleshoot issues
• Drive cost savings and change management by ensuring all major initiatives are planned, documented, communicated, coordinated and validated to provide uniform execution, team understanding and buy-in
• Communicate with the customer to establish goals and objectives for project teams, scheduling and coordinating resources to deliver projects on time and within budget
• Lead the training team to develop peak strategy, ensure all new hires meet expectations and provide continuous education to existing team members on process improvements and new procedures

• Partner across all accounts to align and document processes, share best practices, and drive consistency.

• Support markets that are under “Action Plan/Cure”

• Partner with RXO and Client Project Management to ensure ownership from start up to steady state for all new business

• Maintain clear, forward-looking communication with stakeholders to surface risks, opportunities, and priorities early.

At a minimum, you’ll need:

• 5 years of managerial/supervisory experience
• Experience in lean manufacturing principles
• Proven working experience in project management and problem solving

It’d be great if you also have:

• Bachelor's degree in Logistics or a related field or equivalent related work or military experience
• Proficiency in Microsoft Office and with computerized scanner equipment
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
• Lean Six Sigma Black Belt certification
• Bilingual English/Spanish
• Experience in an AS9100 or ISO environment
• Experience in warehousing or Third-Party Logistics (3PL)
• Solid organizational skills with attention to detail and ability to multitask
• Ability to coach and mentor in a fast-paced environment

This job requires the ability to:

• Lift objects of various shapes, sizes, and weights
• Stand, sit or walk for extended periods of time
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Tolerate hot or cold warehouse environments

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

• 401(k) retirement plan with up to 5% company match

• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

• Employee Assistance Program (EAP)

• Tuition reimbursement, adoption assistance

• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.