Senior Manager – Pricing Strategy (Competitive Intelligence)

The Global Merchant & Network Services (GMNS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, flexible pricing architecture, and innovative pricing solutions.

The Payments landscape is evolving fast, and the need to monitor, understand and react to our competitive environment is greater than ever. The Senior Manager, Pricing – Competitive Intelligence will drive research, analysis, and modeling that supports a global, dynamic view of competitive network and acquirer pricing, with a particular focus on driving model optimization. The Senior Manager will also support training & knowledge management within the Pricing organization and across the Blue Box.

The successful candidate will report to the Director of Competitive Intelligence on the GMNS Pricing team.

Job Responsibilities:

• The Senior Manager, Pricing – Competitive Intelligence will:

• Support maintenance and updates of GMNS Pricing’s Competitive Intelligence (CI) models globally.

• Drive model optimization efforts, including evaluation of automation / dashboardization initiatives for existing models and outputs.

• Stay abreast of regulatory changes globally and assess implications together with industry dynamics through internal and external resources in compliance with company policies.

• Leverage competitive insights and internal targets to:

• Refine existing merchant pricing initiatives across merchant segments and countries.

• Design merchant pricing strategies for emerging payment models.

• Provide consultative support on CI projects and requests across the Pricing organization.

• Develop internal and external materials to educate and update business partners and senior leadership on competitive dynamics and implications to better quantify the AXP value proposition.

Required Qualifications:

• Bachelor’s degree required.

• 4+ years of experience in Management Consulting, Corporate Strategy, Investment Banking, or the Payments industry.

• Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data.

• Excellent executive presence and communication skills – written and oral – with experience influencing senior leaders, developing, and presenting nuanced insights, and driving consensus among diverse stakeholder groups. 

• Strong relationship management and collaboration skills, with the ability to manage internal stakeholders and external vendors. 

• Results-oriented with the ability to operate effectively under pressure, navigate ambiguity, balance multiple priorities, and drive alignment across functions.

Preferred Qualifications:

• MBA or relevant graduate degree.

• Experience in and/or significant exposure to the payments industry preferred.

• Experience with Business Intelligence tools (PowerBI, Tableau, etc.) a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.