Senior Manager - SBS Product Business Development & Partnerships

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the SBS BD & Partnerships team sits within our Small Business Card & Loyalty team in the Small Business Card Product Management and Banking. The SBS BD&P team is responsible for managing Card partner benefits and external relationships with strategic B2B partners (e.g., Dell, Adobe, Indeed, OpenAI), developing the strategy for new partnership opportunities, leading business development for new partner benefits that are unique to Small Business, and overseeing delivery to our customers.

The Senior Manager responsibilities will span that of business development and partnership management to drive partner-funded value on GCS core card products.  

• Business development of new value – source partnership opportunities in line with product strategy; partner with Finance to create internal and external cost benefit analyses, develop pitch materials and drive negotiations; partner across key stakeholders to launch new benefits.
• Partnership management – ensure all contractual commitments are delivered from both Amex and the partner including, but not limited to, reporting, invoicing and marketing 
• Benefit management – ensure operational excellence across benefit customer experience, fulfillment and reporting; manage all internal reporting & insights; partner with Card Product and Marketing to ensure to drive benefit awareness and engagement
• Benefit strategy – use strategic findings, customer & competitive research, and Product strategy roadmap to inform renewals and long-term benefit strategies

• External and cross-functional relationship management – build and strengthen relationships with key external partners; develop relationships with critical internal partners including but not limited to Card Product, Consumer Business Development, Analytics, Finance, GMNS, and SP

   

• The ideal candidate has experience in both business development and ongoing partner management 

• Strong analytical, business & financial skills with ability to develop and evaluate revenue models plus navigate opportunities/pivots through complex negotiations

• Exceptional partner (internal and external) relationship/negotiation/influencing skills and a proven ability to get results through collaboration with internal partners

• Ability to use data to analyze results and identify trends, create presentations that tell a compelling performance story through data and drive informed business decisions

• Experience in handling complex contracts and commitments with external partners

• Ability to build relationships, influence, and partner effectively with cross-functional teams

• Superior verbal and written communication skills to communicate effectively across a variety of audiences and influence business decisions at all levels

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.