Senior Manager-Strategic Planning & Product Ops

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.

Role Overview

Reporting to the Director, Strategic Planning & Product Operations, the Senior Manager will support strategic planning, portfolio management, and product operations for ECMX.

This role partners closely with Product, Technology, and Business teams to drive planning rigor, enable portfolio insights, and ensure effective execution against strategic priorities. The Senior Manager will play a critical role in operationalizing planning processes, supporting data-driven decision-making, and improving visibility into delivery performance and capacity.

Strategic Planning & Portfolio Management

• Support the development and maintenance of strategic roadmaps aligned to business priorities
• Execute portfolio tracking and reporting, ensuring visibility into initiatives, dependencies, and progress
• Assist in prioritization processes by gathering inputs, structuring analyses, and supporting trade-off discussions
• Contribute to business case development and investment planning exercises

Product & Operating Model Enablement

• Implement and manage portfolio planning and intake processes across teams
• Drive consistency in planning cadences, documentation, and governance practices
• Partner with Product and Technology teams to track execution against plans and identify areas for improvement
• Support adoption of outcome-based and value-stream-oriented ways of working

Product Development Lifecycle Evolution

• Support strategy development for new ways of working in PDLC using AI tools 

Analytics, Insights & Decision Support

• Develop dashboards, reporting, and analysis to provide transparency into portfolio performance
• Translate data into actionable insights to inform prioritization and execution decisions
• Support scenario planning and trade-off analysis across initiatives
• Track key performance indicators aligned to business outcomes and delivery health

Stakeholder & Cross-Functional Collaboration

• Partner with Product, Technology, and Business stakeholders to ensure alignment on priorities and execution
• Support governance forums by preparing materials, synthesizing insights, and tracking actions
• Facilitate cross-team coordination to manage dependencies and drive progress
• Build strong working relationships across a highly matrixed organization

Minimum Qualifications

• 5+ years of experience in strategic planning, product operations, consulting, or related fields
• Strong analytical and problem-solving skills, with the ability to structure complex problems and derive insights
• Experience supporting cross-functional initiatives in matrixed organizations
• Excellent communication skills, including the ability to present insights clearly to stakeholders
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

 Preferred Qualifications

• Experience in digital product, technology, or management consulting
• Familiarity with portfolio management, capacity planning, or Agile delivery environments
• Exposure to operating model transformation or value-stream-based ways of working
• Experience building dashboards or working with data visualization tools
• Functional knowledge of Marketing and MarTech

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.