The Senior Manager will define B2B payment capabilities, formulate product strategy, lead market analysis, and ensure alignment with buyer needs.
The Senior Manager, B2B Next Gen – Strategy & Product Direction will play a critical role in defining the future of American Express’ B2B payment capabilities, including Dynamic Pricing, Supplier Initiated Payments (SIP), and Buyer Initiated Payments (BIP).
This role is responsible for shaping what we build and why—grounded in deep customer, supplier, and market insight—and ensuring that new capabilities are aligned to real market needs and positioned to scale. The individual will operate across the full product lifecycle, from identifying opportunity spaces to informing product direction and diagnosing in-market performance.
Success in this role requires the ability to structure ambiguity, develop clear and differentiated value propositions, and continuously refine product strategy based on real-world performance signals, including activation and transaction volume.
Responsibilities- Lead a robust Voice of Customer and Partner (VoC) system, integrating feedback from buyers, suppliers, field teams, and partners
- Incorporate supplier-side dynamics, including engagement drivers and quality of buyer leads, into product and strategy decisions
- Define forward-looking product strategy and roadmap direction across product portfolio
- Identify market trends, competitive dynamics, and whitespace opportunities to inform “what’s next”
- Ensure product direction reflects both buyer and supplier value creation
- Structure ambiguous opportunities into clear, prioritized problem statements
- Develop compelling, differentiated value propositions in partnership with GTM, aligned to enterprise strategy
- Translate insights into clear product direction and high-level requirements (what must exist vs. detailed specs)
- Recommend prioritization and trade-offs based on business impact, feasibility, and time to market
- Partner with Product, Technology, Risk, and Pricing teams to influence roadmap decisions
- Define initial sales plays, target segments, and account strategies
- Ensure product positioning is clear, relevant, and actionable for commercialization
- Diagnose performance across the full funnel—from pipeline through activation and early transaction volume
- Identify whether gaps stem from product design, value proposition, supplier engagement, or execution
- Refine strategy and product direction based on real market feedback and performance signals
Minimum Qualifications:
- Strong background in strategy, management consulting, or product strategy
- Demonstrated ability to structure ambiguous problems and develop actionable strategies
- Experience translating insights into product direction and go-to-market approaches
- Strong analytical and communication skills with ability to influence senior stakeholders
- Bachelor's degree or equivalent work experience
Preferred Qualifications:
- Experience in B2B payments, fintech, or procure-to-pay ecosystems preferred
MBA
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
American Express New York, New York, USA Office
World Financial Center, New York, NY, United States, 10285
American Express New York, New York, USA Office
200 Vesey St, New York, NY, United States, 10281
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