Senior Product Manager, Software Solutions

POSITION SUMMARY:

The Senior Product Manager of Software Solutions is responsible for defining and managing the roadmap of MSD’s software products to enhance customer experience on MSD’s analytical platforms.  The position owns the full lifecycle from concept through launch, adoption, and deprecation.  Essential to the role will be building a deep understanding of how customers currently utilize MSD software and opportunities to enhance their experience, then translating insights into requirements for future releases.  The role requires a high degree of cross-functional partnership to develop industry-leading solutions and deploy them to the field with high-touch training and support.  As senior role within the team, the incumbent is expected to operate with a high degree of independence and to partner with other senior members of the organization.

DUTIES AND RESPONSIBILITIES: 

• Development and execution of product line strategy

o Prioritize features and capabilities in collaboration with engineering, balancing customer value, timeline, and development cost

o Partner with Instrument and Assay Product Managers to define and deliver integrated software solutions that add value for customers

o Build business cases for new product offerings and product portfolio expansion

o Partner with development teams to drive innovation and operational excellence

• Market insight and voice of customer

o Partner with field-based commercial teams (account managers, field applications scientists, and scientific affairs directors) to capture feedback from pharma, biotech, and academic customers

o Conduct voice of customer research to inform product strategy, product requirements, and customer journey

o Manage queue of feature requests from the field

o Synthesize feedback from the above into recommendations for new software offerings, features, etc.

• Product development, launch, and lifecycle management

o Partner with to define product requirements, specification, and performance metrics

o Support marketing collateral and training materials to facilitate deployment and adoption of new software releases

o Drive product lifecycle decisions including launch, iteration, deprecation, end-of-life planning

o Partner with QA/RA to ensure software meets applicable requirements for data integrity, audit trail, electronic records, and other factors as required

o Develop tools to support customer IT and security review:  security questionnaire info, deployment architecture documentation, validation documentation packages, etc.

• Cross Functional Collaboration

o Work with Instrument and Software Engineering, Quality, and Operations to drive successful software development programs

o Work with Global Sales Management to identify, develop and execute specific tactical marketing and training programs

o Work with Sales, Scientific Support, Customer Experience teams to develop and manage processes to improve marketing effectiveness and customer adoption of new software versions

o Engage as needed with customer IT staff to understand and address issues

EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree in life science, computer science, engineering or a related field.

o Advanced degree preferred.

• A minimum of seven years of experience in product management.

KNOWLEDGE, SKILLS AND ABILITIES:

• Deep understanding of software systems for analytical instrumentation; knowledge of hardware-software integration, embedded systems, and UI/UX design principles

• A customer-centric mindset with the ability to deeply understand customer needs and translate them into clear product requirements

• Experience developing cloud-based platforms for life sciences data analysis

• Strong organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables

• Strong analytical skills with the ability to distill data and insights into decisions and actions

• Excellent communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.)

• Ability to build/foster relationships by reinforcing trust and respect with cross-functional stakeholders.

• Ability to work both independently and as an effective team member

• Demonstrated propensity to be creative, collaborative, proactive, and self-motivated in the execution and completion of assigned accountabilities

• Ability to travel and work outside normal business hours as needed

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is frequently required to sit and stand for long periods. The individual is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms.  This position may require occasional travel up to 20%.

WORK ENVIRONMENT:

This position is performed in a standard office environment, remote or hybrid model.

COMPENSATION SUMMARY

The annual base salary for this position ranges from $116,600. to $177,800. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA STATEMENT

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.

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