AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us.
About the Team:
The Revenue Operations team at AlphaSense drives productivity and operational excellence across our go-to-market organization. We partner closely with Sales, Finance, Marketing, and Product to scale systems, optimize processes, and deliver strategic initiatives that accelerate growth. As AlphaSense continues to evolve, this team plays a critical role in transforming how we sell, price, and deliver value to our customers.
About the Role:
We are looking for a Senior Program Manager to be the program partner for the Customer Success Experience. You will work with Customer Success stakeholders and the CS Revenue Operations lead to plan, deliver, and land change across the post-sales lifecycle, from onboarding and adoption through renewal. You will also drive Customer Success milestones, readiness, and operational handoff on enterprise-wide transformations, working with the enterprise program lead and your peers across Program Management. You will run each program from approved request to handoff into business-as-usual (BAU) operations. Business leaders and RevOps decide priorities. You make the work happen, show the capacity and trade-offs, and confirm that the change is adopted.
Who You Are:- 6+ years of experience in a revenue or customer-facing operations organization (Customer Success, Account Management, Support, or Sales), owning delivery of strategic initiatives.
- Experience introducing new technology, workflows, and processes in a post-sales or Customer Success organization, including renewals, onboarding, adoption, or customer health programs.
- Experience building a business case and gathering requirements across several departments, such as Customer Success, Sales, Finance, Marketing, Product, and Legal.
- Skill at setting targets and KPIs for a business case, and at measuring whether a change was adopted and delivered its value.
- Experience delivering change in Salesforce and in tools integrated with it, working alongside admins and developers to deliver requirements.
- Hands-on experience with Gainsight and Gong, including Gong for forecasting.
- Skill at setting timelines and aligning resources to meet them, and at managing executive stakeholders through decisions.
- Comfortable leveraging AI tools to streamline workflows, improve operational efficiency, and accelerate program delivery.
- Clear written and verbal communication, strong organization, and attention to detail.
- Comfort working in a changing, fast-paced environment and building a new way of working with business partners.
What You’ll Do:
- Own delivery of programs for the Customer Success team: cross-functional change with high ambiguity that needs executive decisions and ends with a handoff to BAU.
- Run the full delivery cycle, including requirements gathering, timelines, UAT, quality, training, and launch.
- Meet with Customer Success, Support, Product, Finance, Legal, and Sales stakeholders to understand business needs and turn them into specific deliverables.
- Evaluate existing processes and systems to identify opportunities for improvement, translate business needs into scalable solutions, and drive implementation with functional and technical owners.
- Design and launch new Customer Success processes, playbooks, and SOPs as part of assigned programs and initiatives, establishing scalable operating models and transitioning ongoing ownership to RevOps for BAU execution.
- Partner with the Enablement team on rollout, training, and adoption so that launched changes are used and sustained.
- Coordinate with RevTech, Salesforce admins, and developers on timelines and resourcing, and raise conflicts and delays early.
- Lead stakeholder communication and resolve disagreements so that Customer Success, Sales, Finance, and Legal agree on outcomes.
- Drive Customer Success milestones, readiness, and operational handoff on enterprise transformations, working with the enterprise program lead.
- Establish success measures and track adoption and business outcomes to ensure delivered programs achieve their intended value.
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered equity, and a generous benefits program.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page.
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
AlphaSense New York, New York, USA Office
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