Senior Robotics Solutions Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

New York, New York, United States

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Position Summary:

Contributes to the Technical Field Service team as a seasoned individual contributor, who works independently with minimal supervision. Helps establish and implement projects, programs, and processes in support of the organization's overall customer management strategy. Applies advanced knowledge of the field service field to establish best of class policies, procedures, and plans for the area.

Job Description:

Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives.

Designs core plans for projects, programs or processes across the Technical Field Service area. Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization's customer management strategy.

Recommends appropriate hardware and peripheral equipment that meets customer requirements. Demonstrates setup and adjustment of complex equipment for potential users or operators. Coaches more junior colleagues in techniques, processes and responsibilities. Responsible for communicating business related issues or opportunities to next management level.

Key Responsibilities:

• System set-up, movement, maintenance, repair, and de-installation.

• Data log analysis and management in order to perform troubleshooting and resolution of issues.

• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.

• Execute specific tasks including documentation and metrics for the team.

• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes

• Participate in process improvement discussions to increase team efficiency and effectiveness.

• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.

• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.

• Provide reports and updates to senior management on status and strategic goals.

• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)

• Will be required to stand, sit, or kneel for extended periods of time.

• Will be required to utilize electro-mechanical tools.

• Will be required to lift up to 45 lbs.

Education:

Bachelor's Degree in Computer Science, Robotics, or a related field technical field.

Experience and Skills:

Required:

• 4- 6 years of experience working in capital medical technology industry.

• Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology.

• Basic knowledge of working medical regulated environment

• Ability to work effectively and efficiently in a group/team environment.

• Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.

• Experience planning and conducting activities related to developing  and executing new processes

• Written and oral presentation skills, proficient in speaking and written English.

• Considerable ability to develop and maintain productive relationships with co-workers, team members.

• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required)

Travel:

Required Skills:

Preferred Skills:

Analytical Reasoning, Collaboration, Communication, Continuous Improvement, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Incident Management, Problem Solving, Project Management Office (PMO), Quality Assurance (QA), SAP Field Service Management, Service Request Management, Technical Credibility, Training People

The anticipated base pay range for this position is :

$81,650.00 - $130,927.50

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Please use the following language:
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits