Develops and governs global visual merchandising guidelines for luxury jewelry, watches, and lifestyle collections. Designs training programs, onboarding materials, seasonal launch content, and workshops for visual merchandising teams. Partners with styling, design, marketing, and global stakeholders to align visual standards with brand strategy and campaigns. Manages creative partners, researches luxury retail trends, supports product presentation initiatives, and maintains product inventory and reporting.
Position Overview:
The Senior Specialist Content Innovation & Training shapes how the brand’s visual merchandising vision is communicated and implemented across all retail environments. The role creates visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution globally.
Key Accountabilities:
Visual Guidelines and Brand Standards
- Own the creation, evolution, and governance of global visual merchandising guidelines for jewelry, watches and lifestyle collections ensuring consistency across all store formats and regions
- Translate brand DNA, product marketing strategy and commercial goals into clear visual rules and principles
- Define standards for product presentation, fixture usage, zoning, storytelling, and spatial hierarchy in partnership with the styling team
Training
- Design and deliver structured training programs for VM teams, including onboarding and seasonal launches
- Facilitate workshops and learning experiences that balance creative inspiration with operational excellence
- Create scalable training tools that support global teams while allowing for regional nuance
Collaboration, Innovation, and Leadership
- Act as a strategic partner to VM Styling and design teams
- Lead cross-functional collaboration to ensure VM content aligns with marketing campaigns and brand initiatives
- Manage external agencies or creative partners for content development when required
- Proactively research design trends of luxury retail, visual storytelling, and learning to be communicated and presented to influence and inform the advancement of retail environments
Luxury Products Handling
Handle and process product requests supporting Global CVM initiatives
Maintain accurate inventory and reporting of products allocated to the Product Presentation team
Required Qualifications:
- 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles
- Strong expertise in luxury visual standards and high-end retail environments
- Proven experience creating visual guidelines, training content, and learning frameworks
- Excellent visual, written, and verbal communication skills
- Strong project management and stakeholder alignment abilities
- Adobe Creative Suite, Photoshop
Preferred Qualifications:
- Detail-oriented with an uncompromising eye for quality and consistency
- Strategic thinker with strong hands-on execution skills
- Natural educator and storyteller who can translate complexity into clarity
- Collaborative, influential, and comfortable operating across global teams
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
Tiffany & Co. New York, New York, USA Office
200 Fifth Avenue, New York, NY, United States, 10010
Tiffany & Co. Parsippany, New Jersey, USA Office
15 Sylvan Way, Parsippany, New Jersey, 07054-3805, United States, Parsippany, United States, 07054-3805
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