Senior Strategy & Operations Associate

About Genius AI

Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.

Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.

About the Role

We're building a team of high-impact generalists who thrive in ambiguity and turn strategic priorities into operational reality. As a Strategy & Operations Associate on our New Products team, you'll work directly with the GM of New Products across every function, product, GTM, ops, and everything in between, to help take our newest AI product bets from early-stage build to scaled, successful businesses. You'll go deep where a bet needs focused ownership and wide where it needs a generalist who can connect the dots across teams. You'll help define the strategy for where we start, how we sequence, and how we unlock more over time.

You will report to the GM of New Products. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

What You'll Do

• Help define the initial strategy for each new bet: who we serve first, what problem we solve, and how we will know it is working

• Own early customer acquisition, testing growth tactics and closing our first customers before a scalable growth model exists

• Run continuous experiments on launched products to unlock the next lever in adoption and retention

• Shape what we build next by translating market and customer signal into a prioritized roadmap

• Build the AI-powered workflows behind our research, modeling, and reporting so a small team operates with the capacity of a much larger one and your judgment goes to what is genuinely novel

• Help set pricing and packaging strategy, backed by financial modeling on unit economics and margins

• Evaluate expansion opportunities, vendor partnerships, and integrations that get a product to market or into a new segment faster

• Establish the operating rhythm that keeps cross-functional teams aligned, shipping weekly, and correcting quickly when the data says to

What We're Looking For

• 2+ years of professional work experience with a track record of driving results; preference for prior experience working in consulting, finance or related field

• Experience at a high-growth startup is strongly preferred

• Hands-on experience building with AI tools and systems, you've shipped things that work

• Strong analytical thinking with the ability to design clean experiments and interpret data

• Ability to deal effectively with ambiguity, thrive in an unstructured, fast-paced environment with competing deadlines, and re-prioritize demands as events change

• Passion for empowering small business owners to be successful; possess a high level of empathy for our customers and a strong desire to deeply understand their needs

Benefits & Perks

• Competitive health & dental insurance options, effective on your first day of employment

• Flexible PTO

• In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends

• Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources

• Annual stipend for professional development and continued learning

• High performers at 5 years receive a $5,000 bonus to use however you recharge best

• 401k benefit: employees are eligible to contribute starting day 1 of employment

• Dependent Care FSA

• Paid parental leave

• Fertility and adoption benefits via Carrot and Kindbody

At Genius AI, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Genius AI is proud to be an Equal Opportunity and Affirmative Action Employer.

Personal Information: Notice at Collection for Employees and Applicants

Agency Submissions
If a resume or applicant is submitted to Genius AI by a third party without a signed search agreement in place, it will become the property of Genius AI and no fee will be paid, irrespective of whether the candidate is hired.

Genius AI may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.