Site Coordinator

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including:
  • Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment
• May be responsible for:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping and receiving
  • Delivering and processing mail
• Handles formal daily contact with customers
• Responsible for effective implementation and management of Ricoh Service Excellence programs
• Understands how to operate required equipment and software efficiently to meet service level agreements (SLAs)
• Achieves profitability by effectively utilizing company materials and supplies
• May maintain daily routine functions including:
  • Creating and completing work orders
  • Contractor monitoring
  • Inspections
  • Reporting facility-related issues
  • Providing support as required
• May interact with contracted vendors, facility management, and building occupants
• May be responsible for office supply inventory and reordering
• May be responsible for conference room coordination and A/V equipment resource management
• Maintains positive internal working relationships by communicating professionally with all department employees
• Collects and provides data to assigned leadership and customers, including monthly reports with leadership support
• Ensures financial responsibilities are met
• Performs other duties as assigned

Typically Requires:

• High school diploma or GED
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ year of customer-facing work experience
• Demonstrated knowledge and understanding of technology

• Tactical thought processing
• Ability to present to small groups
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

• Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels
• Work assignments are diversified and may require:
  • Interpreting, comprehending, and applying complex materials, data, and instructions
  • Preparing, providing, and conveying diversified information
• Some physical effort required; work may be sedentary but includes walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts)
• Requires moderate dexterity and regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

The above statements describe the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.