Spa Sales and Membership Manager - Hilton Sedona Resort at Bell Rock

The newly renovated Hilton Sedona Resort at Bell Rock has unveiled its stunning, multi-million-dollar spa and fitness center, marking an exciting new chapter for Sedona’s only Hilton corporate-managed hotel. This is a unique opportunity to join a growing team and play a key role in the success of this premier destination.

We are seeking a Spa Sales and Membership Manager to lead spa and fitness membership sales, drive spa group bookings, and support the day-to-day operations of the spa. This position offers the chance to make a meaningful impact, contribute to exceptional guest experiences, and help shape the future of the resort’s revitalized wellness program.

Schedule: Flexible scheduling is required. Spa hours are from 6:00am-8:00pm 

On Site Benefits: Complimentary Parking, Complimentary Lunch per shift. Complimentary Wellness Center Access. 

Pay: Salaried Base + Opportunity for quarterly incentive 

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Manager, you’re not just overseeing daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Develop, prepare, negotiate, and manage proposals and agreements for group opportunities and other sales initiatives. Ensure all commitments are accurately communicated and executed in accordance with company policies, pricing strategies, and operational capabilities.

• Lead the development and growth of the Spa Membership program, including membership acquisition, onboarding, engagement, retention, renewal, referral, and utilization strategies. Develop compelling membership value propositions, member benefits, incentives, communications, and experiences that encourage long-term loyalty and participation.

• Develop and lead strategic sales and business development initiatives to drive spa revenue, membership growth, market penetration, and long-term retention. Cultivate high-value relationships and strategic partnerships across local, corporate, residential, wellness, hospitality, and community markets to expand the Spa’s reach, generate qualified business, and maximize revenue through partnerships, referrals, and corporate wellness opportunities.

• Oversee the gym/fitness center, wellness class programming, and fitness and wellness providers to ensure a consistent, elevated guest and member experience. Manage class schedules, provider coordination, programming, utilization, service standards, and operational needs. Recruit, onboard, orient, support, and maintain relationships with fitness and wellness providers as applicable. Monitor provider performance and guest feedback and identify opportunities to improve programming, participation, and revenue.

• Conduct external Sales activities including client appointments, networking events, community events, wellness activations, site inspections, property tours, and local outreach opportunities. Represent the Spa and property in a professional manner while actively promoting services, memberships, fitness facilities, wellness classes, and special events. 

• Plan and facilitate membership events, local activations, wellness experiences, open houses, pop-ups, partner events, fitness events, classes, and other initiatives designed to increase awareness, generate leads, strengthen relationships, drive membership conversion, and ongoing engagement with local community. 

• Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
• Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
• Maintain spa facilities: Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
• Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.