Specialist, WFJ - Saks New York

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. 

 About the role: 

We are looking for a Watches & Fine Jewelry Specialist with a passion for client service and an expertise in fashion. The WFJ Specialist will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention, to drive business revenue, and inspire brand loyalty.  The WFJ Specialist will work alongside a diverse sales-team, and report to the Boutique’s leadership.  

 What impact you can create at CHANEL:  

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the WFJ category and brand  
• Optimize the client experience through providing clients with prompt, professional, warm and courteous service 
• Build genuine relationships with clients through thoughtful and consistent outreach 
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations 
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations 

You are energized by:  

• The history and heritage of The House of CHANEL 
• Being truly service minded  
• Utilizing your WFJ expertise to inspire others 
• Building collaborative partnerships and relationships  in a team-focused environment 
• Fostering a meaningful client experience centered around inclusion and connection   
• Appreciation for art, beauty, and luxury 

What you will bring to the team:  

• Ability to thrive in a team environment and work collaboratively 
• Understanding of, and passion for client experience 
• Excellent communication skills 
• Foreign language skills are preferred but not required 
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives 
• Curiosity and desire to learn and grow professionally within the world of CHANEL 

Position Logistics: 

• Minimum 3 years of related Watches & Fine Jewelry experience 
• Minimum High School Diploma 
• Ability to lift 15 lbs.  
• A flexible schedule with the ability to work late nights, weekends, and some holidays 
• Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results 

 *Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate. 

What skills you will learn:  

• Exposure to multiple boutique business functions and categories 
• Growth in additional business and functional areas of the retail business  
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally 
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules  

Compensation: 

• The anticipated hourly rate range for this position is $27.00 through $34.00. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks. 

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund  
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership) 
• Generous paid time off policies to include vacation, holiday, sick and volunteer days  
• 401K and other incentives  
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking