By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.
We're looking for a Technical Support Analyst to keep our sportsbook clients running smoothly.
WHAT YOU'LL DO:
- Respond to client queries and resolve issues quickly, clearly, and to a high standard
- Prioritise and solve problems raised by colleagues across the company and parent company
- Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
- Build and maintain a knowledge base of known issues and solutions
- Escalate issues you can't resolve, with clear context for the next team
- Monitor systems and flag anything unusual
- Handle confidential information responsibly
WHAT YOU'LL BRING:
- Strong verbal and written communication, English B2+
- Experience in customer support, ideally technical support
- Experience using ticketing systems
- Strong problem-solving skills and good judgement on when to escalate
- Able to multitask and stay accurate under pressure
- Comfortable with MS Office, online research, and our internal tools
- Basic knowledge of Windows Server, T-SQL, backups, and networking
The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Genius Sports New York, New York, USA Office
Our New York office is in West Chelsea. Home to tech, commercial and product teams, and where we manage our partnerships with the likes of the NFL and NCAA.
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