By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
Join as a Sportstech Technical Support Team Lead. This role leads the technical support team responsible for service stability and operational performance across the business. You will manage daily team operations, act as the primary escalation point for major incidents, and coach and develop team members to deliver a high-performing, accountable team. The role requires strong people leadership, incident management, and stakeholder communication skills, ideally paired with experience in support operations and sports technology.
WHAT YOU'LL DO:
- Lead, support, and develop the Sportstech Technical Support team to deliver exceptional service and operational performance
- Oversee daily team operations, ensuring resources, priorities, and workloads are effectively managed
- Act as the primary escalation point for complex issues and major incidents, driving timely resolution and service stability
- Coach, mentor, and performance-manage team members through regular feedback, training, and development plans
- Manage recruitment, onboarding and scheduling to maintain a high-performing team
- Identify opportunities to improve processes, knowledge sharing, service quality, and operational efficiency
- Build strong relationships with stakeholders across the business
WHAT YOU'LL BRING:
- A collaborative leadership style that promotes accountability, ownership, and continuous improvement
- Strong competency in coaching and people management skills
- Proven ability to manage incidents, prioritise workloads, and deliver results in a fast-paced environment
- Excellent problem-solving, decision-making, and organisational skills
- Strong communication and stakeholder management abilities
- Ability to balance operational demands with team development and service improvement initiatives
- Strong analytical skills with the ability to use data and metrics to drive performance
IT WILL BE A BONUS IF YOU HAD
- Experience scaling or transforming support operations and team processes
- Experience leading or mentoring a technical support team
- Understanding of sports and sports technology
The monthly salary for this full-time role ranges from €2800 to €3600 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Genius Sports New York, New York, USA Office
Our New York office is in West Chelsea. Home to tech, commercial and product teams, and where we manage our partnerships with the likes of the NFL and NCAA.
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