Sr. Manager - Enterprise Content & Information Management

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Sr. Manager of Enterprise Content & Information Management serves as the firmwide program lead and operational owner for how business content and documents are stored, owned, accessed, retained, and governed across Hines. Reporting directly to the Director of Enterprise Applications, this role drives content governance programs across platforms such as Box, SharePoint, partnering with Legal, Compliance, Records, Information Security, IT, and business teams. Responsibilities include, but are not limited to:

• Serve as the primary program owner for enterprise content and information management across Hines.
• Partner with Legal, Compliance, Records, Information Security, Infrastructure, and business stakeholders to operationalize retention, access, external sharing, and records-management requirements.
• Develop and implement standards for naming, site/folder structure, metadata, provisioning, ownership, archival readiness, and content lifecycle processes.
• Collaborate with architects, platform administrators, developers, and integration teams to ensure content platforms align with Hines current technology stack and security requirements.
• Support future readiness for enterprise search, knowledge management, automation, and AI by improving the structure, ownership, and governance of business content.
• In partnership with the Director of Enterprise Applications, manage vendor engagement, product updates, service levels, roadmap discussions, and issue resolution for related platforms.
• Lead special projects involving content platforms, including migrations, platform enhancements, governance rollouts, repository cleanup, and new implementations.
• Work in partnership with Business Transformation Group (BTG) and business stakeholders to gather requirements and recommend practical solutions that support enterprise standards.
• Supervise, coach, and provide guidance to administrators, analysts, and/or outsourced partners supporting content and information management programs.
• Support GDPR, PII, records, and compliance requirements through established security protocols, procedures, and governance practices.

Minimum Requirements Include:

• Bachelor's degree in computer science, information systems, information management, business administration, library/information science, records management, or a related field from an accredited institution is strongly preferred.
• 8+ years of experience in IT, enterprise applications, information management, content management, records management, or a related field.
• 5+ years of experience supervising administrators, analysts, program resources, and/or outsourced partners.
• Demonstrated experience governing or supporting enterprise content platforms such as Box, SharePoint, Microsoft Teams, OneDrive, Microsoft 365, DocuSign, Adobe, or similar tools.
• Hands-on experience driving content governance, repository cleanup, migrations, access reviews, external sharing remediation, metadata/taxonomy, and lifecycle management programs.
• Proven ability to lead cross-functional programs with Legal, Compliance, Records, Information Security, IT, vendors, and business stakeholders.
• Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications is preferred.
• Experience in a global, regulated, real estate, investment management, financial services, or professional services environment is preferred.
• Compensation: $139,600 - $207,350 (New York)

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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