Manager, NFST

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Manager, NFST manages the Non-Funded Support Team. This role oversees daily responsibilities to ensure the timely review and approval of disposition requests and compliance support cases related to the NFST team. The Senior Manager, NFST plays a key role as a stakeholder for audits, examinations, and compliance inquiries related to ECOA, FCRA, and adverse action regulations.

Job Responsibilities:

• Participate in the Risk Management lifecycle by creating, updating, and managing tickets in JIRA, including but not limited to, conducting research, root cause analysis, corrective action implementation, UAT, and post-implementation validation testing.

• Provide oversight to all LOS pipelines to ensure correct disposition and folder placement, ensure files are dispositioned in a timely manner when applicable.

• Build and maintain mechanisms to manage the timing of key events related to ECOA compliance, ensuring timely disposition, and overseeing project implementation.

• Act as the primary point of contact for implementation of new products/LOS; conduct testing to ensure compliance and accuracy.

• Operate as a key stakeholder for exam/audit/monitoring for inquiries related to ECOA, FCRA, and adverse action by drafting narratives and creating data sets.

• Ensure notice of adverse action/incompleteness meet regulatory compliance requirements.

• Act as a policy and procedure subject matter expert related to ECOA, FCRA, and adverse action.

• Manage the Disposition Team (Non-Funded Support Team) and oversee day to day responsibilities, including reviewing and approving disposition requests from sales teams.

• Manage compliance support cases related to Non-Funded Support Team (NFST), such as reactivations and issues with dispositioning files.

• Conduct User Acceptance Testing (UAT) and post-implementation validation to ensure compliance and accuracy.

• Adapt to changing regulations, new product implementations, and evolving compliance requests.

• Additional responsibilities as required.

Qualifications and Skills:

• Bachelor’s degree and/or equivalent combination of education/experience.

• Minimum 3 years of experience in the mortgage industry.

• Minimum 2 years of experience in a compliance and/or risk role.

• Minimum 1 year of experience managing teams, including reviewing and approving team outputs.

• Experience in creating and analyzing data sets for audits and regulatory compliance.

• Experience acting as a key stakeholder for audits, exams, and compliance inquiries.

• Working knowledge of JIRA.

• Working knowledge of ECOA (Equal Credit Opportunity Act), FRCA (Fair Credit Reporting Act), adverse action regulations, and policies and procedures related.

• Familiarity with applicable LOS; including but not limited to: Encompass, NFTYDoor, Figure, and Quantum Reverse.

• Excellent communication and collaboration skills.

• Excellent analytical and problem-solving skills.

• Excellent attention to detail, prioritization, and time management skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.