Sr. Presentations Associate

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Schedule: Monday - Friday, 11:00am - 7:30pm

The Senior Presentation Associate position is responsible for providing presentation services for our clients. 

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all presentation work 
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle 
• *Perform work in presentation design, including, but not limited to creating pitch books and materials, creating, editing, and error correcting multiple document types to support the client’s brand; intake and workflow coordination functions, as needed 
• *Exercise independent judgment & use established procedures, standards and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions  
• *Communicate with team members, lead, supervisor or client on job or deadline concerns 
• *Meet contracted deadlines for service delivery to our clients 
• *Troubleshoot basic software or hardware problems 
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client  
• Perform Quality Assurance on own work and/or work of others, as requested 
• Adhere to Williams Lea Tag policies, in addition to client policies 
• Use equipment and supplies in a cost efficient manner 

• High school diploma or equivalent 
• 3+ years’ presentation experience preferably in a legal, banking or large corporate environment 
• Advanced skill in the use MS Office software (Excel, PowerPoint, Visio as examples); strong keyboarding and typing skills 
• Adept with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop as examples)   
• Strong attention to detail; able to work on multiple projects simultaneously 
• Able to apply intermediate to advanced requisite knowledge of appropriate grammar, spelling, composition to work requests
• Must have good organizational skills 
• Must be able to meet deadlines and complete all projects in a timely manner 
• Ability to handle sensitive and/or confidential documents and information 
• Able to exercise good judgment to make decisions that conform to business needs and policy 
• Able to troubleshoot more complex or advanced tasks, equipment or software concerns on own; understands when to escalate a problem to a supervisory level 
• Ability to maintain professional composure when working with immediate deadlines  
• Ability to work both independently and collaboratively as part of a team  
• Ability to work in a fast paced environment 
• Ability to communicate professionally both verbally and in writing 
• Must be self-motivated with a positive attitude 
• Proven customer service skills are required in order to create, maintain and enhance customer relationships 

The salary range for this role at the noted RRD location is $32.00 - $34.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans