SVP, Cloud & Infrastructure Platforms

Job Description:

SVP, Cloud & Infrastructure Platforms 

Grade / Level: 15 

Company Overview  

Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com. 

Organizational Overview 

This role will be a part of the CoreTech organization, which is responsible for cloud, infrastructure, platform operations, reliability engineering, observability, resilience, workplace technology, and technology governance. CoreTech enables Synchrony's application and product teams by delivering secure, scalable, highly available platforms and operational capabilities that support business growth and digital transformation. 

Role Summary / Purpose 

The Senior Vice President, Cloud & Infrastructure Platforms is responsible for defining and executing the strategy, architecture, engineering practices, transformation initiatives, governance, and operations for Synchrony's private and public cloud platforms. This executive will lead the modernization of enterprise technology capabilities across cloud, networking, platform services, databases, virtual desktop infrastructure, and hybrid-cloud connectivity. 

This role will build and lead a high-performing technology engineering organization focused on delivering secure, scalable, reliable, and cost-effective platforms that accelerate business growth, enable digital transformation, and strengthen enterprise resilience. 

The SVP will serve as the executive leader for Cloud & Infrastructure Platforms and partner closely with leaders across the CIO, Engineering, Security, Architecture, Product, and Business organizations. The role will establish strategic direction, lead critical technology initiatives, advance Synchrony's cloud-first strategy, and champion engineering excellence through automation, Agile delivery, infrastructure as code, platform standardization, and strong operational discipline. 

This is a highly visible executive leadership role requiring exceptional strategic thinking, execution, organizational leadership, and executive-level communication skills. 

Key Responsibilities 

• Define and execute the enterprise strategy, architecture, roadmap, and operating model for private and public cloud, enterprise networking, database platforms, virtual desktop infrastructure, and related platform services. 

• Build, lead, and develop a high-performing technology engineering organization grounded in accountability, innovation, operational rigor, and continuous improvement. 

• Partner with leaders across Technology, Security, Risk, Compliance, Architecture, Product, and Business organizations to align platform investments and priorities with enterprise objectives. 

• Lead cloud and infrastructure modernization initiatives that improve agility, resilience, scalability, security, performance, and cost efficiency while advancing Synchrony's cloud-first strategy and application modernization objectives. 

• Deliver secure, reliable, and scalable cloud, network, database, hybrid-connectivity, and virtual desktop capabilities that support employees, contractors, contact centers, business-critical applications, and Synchrony locations. 

• Provide streamlined cloud onboarding, account provisioning, governance, and lifecycle management across supported cloud providers. 

• Establish and enforce architecture, engineering, security, and operational standards that advance automation, observability, auditability, infrastructure as code, continuous delivery, platform reliability, service resilience, and disaster recovery. 

• Establish governance, controls, and requirements traceability that meet regulatory, audit, risk, security, and policy requirements; represent the organization in regulatory examinations and meetings with agencies including the Federal Reserve Board and the Office of the Comptroller of the Currency. 

• Establish and mature FinOps practices while managing technology budgets, investment priorities, strategic vendors, and resource allocation to optimize cost and deliver measurable business value. 

• Develop and execute communication strategies for Technology & Operations leadership, cross-functional stakeholders, the Executive Leadership Team, customers, and external partners; build relationships that align priorities and influence outcomes. 

• Serve as an executive advocate for platform modernization, engineering excellence, and technology transformation, and perform other duties and special projects as assigned. 

Required Skills/Knowledge: 

• Bachelors in computer science, engineering, or related discipline with 10 years of Information Technology leadership experience in lieu of a the Bachelor's degree minimum of 15+ year’s experience in information technology 

• Proven track record as a strategic Information Technology business partner to senior leadership, with experience leading large, mission-critical technology platforms and teams. 

• Demonstrated success building and operating complex, sophisticated, business-critical technology platforms. 

• Strong technical knowledge of cloud, automation, observability, networking, database platforms, and technology operations. 

• Ability to navigate complexity and ambiguity, establish direction, influence stakeholders, and help teams resolve conflicts. 

• Deep domain expertise in the use of cloud, networking, and data technologies to support business strategy and growth. 

• Significant experience with major public cloud platforms, including AWS, Google Cloud Platform, and Microsoft Azure. 

• Demonstrated experience presenting technology strategy, operational performance, risk posture, and remediation plans to regulatory agencies, including the Federal Reserve Board and the Office of the Comptroller of the Currency. 

Desired Skills/Knowledge: 

• Exemplary core management and prioritization skills 

• Strong communication and presentation skills, with the ability to interact at all levels with clarity 

• Strong leadership and influencing skills.  Experience in leading large, strategic transformational initiatives 

• Demonstrated ability to work with third party vendors and solution providers 

• Strong knowledge, experience in Payment Industry 

Eligibility Criteria: 

• Bachelors in computer science, engineering, or related discipline with 10 years of Information Technology leadership experience in lieu of a the Bachelor's degree minimum of 15+ year’s experience in information technology 

Work Timings: 4:00 pm to 01:00 am IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is

mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L13 Employees who have completed 12 months in the organization and 12 months in current role and level

are only eligible.

• L13+ Employees who have completed 18 months in the organization and 12 months in current role and level are

only eligible.

• L13+ Employees can apply

Grade/Level: 15

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