Transaction Processing Associate

Transaction Processing Associate
 

Position Summary

Leads and coordinates complex document imaging operations, including scanning workflow, work allocation, quality oversight, escalated exception resolution, and operational reporting. Provides subject matter guidance, training, and process improvement support to ensure client accuracy, security, and turnaround requirements are met.

Key Responsibilities

• Leads and coordinates daily image scanning workflow, work allocation, and coverage based on volume and priority.

• Monitors scanning queues, turnaround time, productivity, and image quality; rebalances work to meet client requirements.

• Performs final review and resolves escalated scanning, indexing, reconciliation, and image-quality exceptions.

• Ensures batch control, chain-of-custody, secure document handling, and image retention procedures are followed.

• Troubleshoots complex scanner or imaging software issues and coordinates support with internal teams or vendors.

• Develops or updates scanning procedures and job aids; trains associates on equipment, systems, quality standards, and controls.

Required Skills

• Advanced knowledge of document imaging, scanning workflows, indexing, validation, and quality-assurance processes.

• Ability to coordinate workflow, prioritize production volumes, and allocate work.

• Strong analytical, problem-solving, and exception-resolution skills.

• Ability to train, mentor, and provide work direction to team members.

• Proficiency in production reporting, performance tracking, and quality monitoring.

• Advanced troubleshooting skills for imaging equipment and software.

• Knowledge of document security, batch control, and chain-of-custody requirements.

• Strong communication and stakeholder-management skills.

• Ability to pass a criminal background check

Education and Experience

• High school diploma or GED required.

• Four or more years of experience in document imaging, transaction processing, or a related operational environment preferred.

• Experience serving as a lead, trainer, subject matter expert, or workflow coordinator preferred.

• Experience supporting a high-volume production environment preferred.

• An equivalent combination of education and relevant work experience may be considered.
   

Why Join Us?

• Competitive compensation and benefits package
• Career growth opportunities within banking operations
• Professional development and training programs
• Collaborative and supportive work environment

• Opportunity to play a critical role in delivering exceptional banking services

  
  

  Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $34,560 - $51,840 annually. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.