Vice President (Executive Support Services)

Position Information

Hiring Manager:

Director

Department:

Technology Solutions

Department Overview

The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

 

Position Responsibilities

The Vice President will provide white-glove technology support to the Firm’s Co-CEOs, Co-Presidents and their administrative teams with end-to-end ownership of the technology experience. The role requires discretion, technical expertise, a highly hands-on and service-oriented approach, executive presence and composure, as well as close coordination across Human Resources, Information Security and external vendors.

Responsibilities include, but are not limited to:

• Serving as the dedicated technology lead for the Co-CEOs, Co-Presidents and their administrative teams, providing seamless, proactive and highly personalized hands-on technology support in offices, residences, during travel and at other approved locations with secondary responsibility for supporting senior executives and their administrative teams

• Owning executive technology incidents and requests through resolution, from routine device, software, connectivity and account issues to more complex technology needs, engaging internal and external resources as necessary while maintaining end-to-end accountability

• Anticipating executive management’s technology needs by ensuring readiness for leadership and Board activities, travel, major events and other time-sensitive business needs

• Managing and supporting executive devices, applications, accounts and credentials across locations, including device setup and maintenance, software and operating system updates, troubleshooting, password and access support and occasional retrieval of historical emails, files and other highly-sensitive work entrusted to the role

• Tracking service performance and recurring issues, addressing root causes with TS and reporting significant trends and escalations to TS leadership

• Representing executive needs in technology projects, migrations and security changes; coordinating testing, training and support to minimize disruption

• Safeguarding executive devices, accounts, communications, access and confidential information in line with Firm security standards and controls while balancing executive urgency with Firm policy

• Serving as a trusted advisor to the Co-CEOs and Co-Presidents, advocating for their needs within TS and communicating proactively during significant incidents and changes

• Managing executive technology vendors, equipment and services, including vendor performance, escalation and standardization

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree in information technology, computer science, business or a related field is required
• 10+ years of experience in technology support, workplace technology or IT service delivery
• Demonstrated experience providing direct support for CEOs and other executive management / C-Suite executives
• Maintains confidentiality to the highest degree and discretion in all circumstances
• Strong working knowledge of Microsoft Windows, iOS, Microsoft 365, Outlook, Teams, mobile technology, endpoint management, identity and access management, networking, remote access and multifactor authentication
• Experience supporting laptops, mobile devices, printers, home-office environments, collaboration platforms and executive travel technology
• Demonstrated ability to manage complex incidents across multiple technical teams and maintain ownership through resolution
• Experience developing operational procedures, support documentation, service standards and executive-facing communications
• Strong understanding of information security, confidentiality, access control, data protection, device management and technology risk
• Availability to travel and provide in-person support at the Firm’s offices, off-site locations or approved executive locations when required
• Ability to provide or coordinate support outside standard business hours when required
• Demonstrated ability to effectively leverage AI tools in day-to-day work, with strong critical thinking to assess accuracy, limitations and appropriate use of AI generated outputs
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards define key behaviors and competencies across 4 dimensions:  Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together. 

• Leadership:  Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.

• Achieving Results:  Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.

• Personal Effectiveness:  Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

• Thinking Critically:  Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Technical Support:  Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.

• Software Development Principals:  Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.

• Business Needs Assessment:  Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.

• Data Management and Information Security:  Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.

• Risk Management:  Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.

• Testing:  Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.

• Industry Knowledge:  Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.

• Technical Communication and Documentation:  Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.

• Vendor Management:  Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.

• Relationship Management:  Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.

• Project / Program Management:  Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.

• Innovative Mindset:  Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.

Compensation and Benefits

For New York Only: It is expected that the base salary range for this position will be $115,000 to $180,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.

Golub Capital is an Equal Opportunity Employer.

Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.

Please review Golub Capital’s US Job Applicant privacy notice and, for California residents, the California Applicant privacy notice for information on how your personal data is collected, processed and stored.